Alyssa Wurst
Apex,NC
Summary
Dynamic, results-driven professional with a B.A. in Communication and a strong foundation in promotions, customer service, accounting, and IT support. Proven ability to communicate effectively, solve problems, and thrive in fast-paced, team-oriented environments. Recognized for enhancing processes, fostering client satisfaction, and maintaining high standards of accuracy.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
1201 Beaver Creek Commons Dr Apex, NC 27502
08.2025 - Current
- QB (Queue Buster) for front end. The role includes; speed and guest experience, keeping checkout smooth and preventing backups before they happen. Keeping up with scheduling for the shift.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in stocking and organizing merchandise to enhance product visibility and accessibility.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Trained new employees on company policies, procedures, and customer engagement strategies.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Accountant
Buffalo Finances
Holly Springs, NC
11.2022 - 06.2023
- Prepared and filed over 100 federal and state tax returns using Lacerte, ensuring full compliance with tax regulations.
- Streamlined client documentation and communication processes using TaxDome, improving operational efficiency.
- Delivered clear, client-focused explanations of tax outcomes, enhancing customer satisfaction.
Staging Technician
Netview, Inc
Apex, NC
02.2021 - 10.2022
- Configured and staged computer routers to ensure optimal performance prior to deployment.
- Oversaw order entries, equipment assignments, packaging, and shipping logistics to meet tight deadlines.
- Pulled and terminated variety of cables.
Special Events Staff (Part-Time)
Carolina Hurricanes
Raleigh, NC
03.2019 - 09.2022
- Represent the organization as a brand ambassador at community and game-day events.
- Set up, manage, and dismantle Mobile Marketing Vehicle and event equipment.
- Provide NHL and ticketing information to the public while collecting valuable customer feedback.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Site Coordinator & Office Manager
YMCA of the Triangle, Apex Elementary
Holly Springs, NC
10.2019 - 03.2021
- Served as primary liaison between YMCA and school leadership, fostering effective communication.
- Maintained accurate daily rosters and records for student programs.
- Provided exceptional customer service to parents, students, and staff.
- Coordinated daily operations for after-school programs, ensuring effective implementation of activities and safety protocols.
Education
Bachelor of Science - Communication (Media Concentration)
North Carolina State University
Raleigh, NC05-2019
Skills
- Microsoft Word
- PowerPoint
- Excel
- TaxDome
- Lacerte
- Customer service
- Documentation and reporting
- Teamwork and collaboration
- Exceptional communication
Timeline
Guest Advocate
Target
08.2025 - Current
Accountant
Buffalo Finances
11.2022 - 06.2023
Staging Technician
Netview, Inc
02.2021 - 10.2022
Site Coordinator & Office Manager
YMCA of the Triangle, Apex Elementary
10.2019 - 03.2021
Special Events Staff (Part-Time)
Carolina Hurricanes
03.2019 - 09.2022
Bachelor of Science - Communication (Media Concentration)
North Carolina State University