Alyssa Yasay
Vacaville,CA
Summary
Newly Certified Phlebotomy Technician (CPT) seeking for an opportunity to apply my compassion for people and strong work ethic in an established business. Highly motivated to obtain a responsible position as a phlebotomy technician in a facility where my knowledge and experience can be utilized as well as enhanced. Extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
7
7
years of professional experience
Work History
Concierge
Davis Estates
Calistoga, CA
04.2024 - Current
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
Concierge Lead & Reservations Coordinator
Inglenook Winery
Rutherford
10.2017 - 04.2024
- Managed all reservations and fielded inquiries
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Assisted customers via phone & email by providing confirmations, answering questions, and offering general information
- Trained new employees
- Managed reservations including seating guests and answering phone calls for reservations.
- Generated schedule and guest list on a daily basis.
- Processed reservations, cancellations and modifications of existing reservations.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
Education
Vacaville High School
Cal Regional Phlebotomy Program
Skills
- Venipuncture
- Specimen preparation and analysis
- Record keeping
- Professional and empathetic interpersonal style
- Blood collection
- Communication abilities
- Patient Care
- Specimen handling
- Sanitation and sterilization
References
- Stephanie Morgan, 1 (831) 588 6055
- Claire Dahl, 1 (702) 682 9811
Timeline
Concierge
Davis Estates
04.2024 - Current
Concierge Lead & Reservations Coordinator
Inglenook Winery
10.2017 - 04.2024
Vacaville High School
Cal Regional Phlebotomy Program