Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ivy Hinds

Ivy Hinds

Business Student
Aurora,CO

Summary

Highly motivated Guest Services Associate with a strong background in customer service and a passion for creating exceptional guest experiences. Skilled in handling transactions, managing reservations, and providing personalized assistance to ensure customer satisfaction.

Overview

7
7
years of professional experience

Work History

Guest Services Associate

Top Golf
05.2023 - 08.2024
  • Provided detailed information about games, memberships, and promotions to enhance the guest experience.
  • Assisted with food and beverage orders, ensuring timely service and guest satisfaction.
  • Welcomed guests with enthusiasm, ensuring a positive first impression and a memorable experience.
  • Processed guest payments, including cash, credit cards, and gift cards, accurately and efficiently to ensure a seamless checkout process.

Camp Counselor

Milbooke Equestrian
05.2020 - 08.2024
  • Managed groups of campers, fostering teamwork, responsibility, and confidence in both riding and daily activities.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Communicated effectively with campers, parents, and staff to ensure a positive camp experience.
  • Responded to emergencies and conflicts with professionalism, maintaining a safe and welcoming atmosphere.

Nanny

The Zaccaria's
01.2018 - 01.2020
  • Planned and engaged children in age-appropriate activities, including educational games, arts and crafts, and outdoor play.
  • Helped with homework and school projects, fostering a positive learning environment.
  • Communicated regularly with parents regarding children’s progress, behavior, and any concerns.
  • Handled emergencies and conflicts calmly and effectively, ensuring a secure and supportive environment.

Education

Bachelor of Arts - Business

University of Arizona
Tucson, AZ
05.2001 -

Skills

    Problem-solving skills

    Patience and composure

    Guest relations

    Cash handling

    Upselling strategies

    Positive and Self-Motivated

Accomplishments

    Currently a member of Alpha Phi Sorority, High School Lacrosse Captain

Timeline

Guest Services Associate

Top Golf
05.2023 - 08.2024

Camp Counselor

Milbooke Equestrian
05.2020 - 08.2024

Nanny

The Zaccaria's
01.2018 - 01.2020

Bachelor of Arts - Business

University of Arizona
05.2001 -
Ivy HindsBusiness Student