Alyssa Zahalsky

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Memorized recipes and able to make them efficiently and accurately.

• Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
• Tracked stock using company inventory management software.
• Improved client retention rates by providing exceptional after-sales support.
• Engaged with customers to build rapport and loyalty.

Usher- Cleaning theaters quickly and efficiently, keeping bathrooms clean and stocked, keeping popcorn butter stands clean and stocked, and taking out heavy duty trash.

Concessions- Quickly and efficiently taking customers orders as well as trying to sell to the best possible offers, making food carefully and efficiently, and keeping popcorn stocked and fresh.

Box office- Selling tickets to films efficiently to guests coming into the theater.