Alyssa Zembower
Seattle,WA
Summary
Seeking the opportunity to broaden my horizons with new experiences and to use current knowledge and skills to the benefit of my employer.
Overview
7
7
years of professional experience
Work History
Expeditor/Server
Ballast Point
07.2021 - 07.2024
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Server/Manager
Hug Life
06.2017 - 05.2021
- Provide friendly customer service whilst maintaining high productivity
- Supervised team members to maximize performance and meet daily objectives
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Trained and mentored entire team(s) of employees to maximize performance and employee well being
- Determined efficient work schedules on a weekly basis
- Managed team at various events outside of the storefront
- Recruited and hired qualified candidates to fill team vacancies.
Education
Psychology/Art Therapy -
Cypress College
Cypress, CA01.2019
Skills
- Staff training and development
- Employee scheduling
- Strong communication skills
- Effective team player
- Inventory control procedures
- Invoice processing
- Cheerful and energetic attitude
- Adaptable
- Hardworking
- Team Member Training
- Guest service
- Strong Organization
References
References available upon request
Timeline
Expeditor/Server
Ballast Point
07.2021 - 07.2024
Server/Manager
Hug Life
06.2017 - 05.2021
Psychology/Art Therapy -
Cypress College