Alyssa “Foxxy” Rogers
Malden,MA
Summary
Results-driven Retail Manager known for productivity and efficient task completion. Skilled in customer service, inventory management, and sales strategy development. Excel at communication, leadership, and problem-solving to enhance team performance and achieve sales targets.
Overview
1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Retail Sales Lead
The Fitness Hub
Boston, MA
01.2015 - 03.2016
Keyholder Manager
Wolford
Boston, MA
01.2014 - 02.2015
Assistant Manager
Little Missmatched
Burlington, MA
03.2013 - 01.2014
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Collaborated with team members to maintain outstanding customer service standards.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Supported training and development of new employees in store procedures.
- Conducted inventory management to ensure optimal stock levels and product availability.
- Analyzed sales data to identify trends and inform inventory decisions.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Retail Keyholder
Aldo Shoes
Saugus, Massachusetts
07.2012 - 12.2013
- Managed daily store operations and ensured compliance with company policies.
- Assisted customers in selecting products and provided excellent service.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Resolved customer inquiries and complaints effectively and professionally.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Collaborated with team members to achieve sales goals and improve performance.
- Organized merchandise displays to enhance visual appeal and maximize sales.
- Conducted inventory checks to maintain stock levels and product availability.
- Trained new staff on store procedures and customer service standards.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Processed payments using point-of-sale systems.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
Education
Associate of Science -
Post University / Bunker Hill
Malden, MA 03.2014 - 09.2016
Visual Communications
FIDM
Los Angeles, CA 09.2008 - 12.2009
1 Yr Of Credits - Business
Suffolk University
09.2007 - 05.2008
Malden High School
Malden, MASkills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer relationship management
- Employee training
- Team collaboration
- Problem solving
- Build marketing campaigns
- Multimedia utilization
- Visual aids creation
- Language proficiency
- Cultural sensitivity
- Clear articulation
- Detail-oriented
- Humor incorporation
Languages
Spanish
Professional
Timeline
Retail Sales Lead
The Fitness Hub
01.2015 - 03.2016
Associate of Science -
Post University / Bunker Hill
03.2014 - 09.2016
Keyholder Manager
Wolford
01.2014 - 02.2015
Assistant Manager
Little Missmatched
03.2013 - 01.2014
Retail Keyholder
Aldo Shoes
07.2012 - 12.2013
Visual Communications
FIDM
09.2008 - 12.2009
1 Yr Of Credits - Business
Suffolk University
09.2007 - 05.2008
Malden High School