ALYSSA N. BOURGOINE
Cypress
Summary
Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
JiffyLube
Cypress
02.2023 - 10.2023
- Inspecting vehicle engine and mechanical/electrical components to diagnose issue accurately
- Maintain shop and it’s materials in well-kept conditions
- Assisting store manager in organizing, planning and implementing strategy
- Keeps track of weekly, monthly, quarterly and annual objectives
- Handled cash accurately and prepared deposits.
Hostess
A'bouzy Wine House
Houston
12.2021 - 05.2022
- Greet and seat customers in the appropriate sections with regards to table and server availability
- Food runner
- Helped throughout restaurant with cleaning, phone answering
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server/ Bartender
Bombshells 249
Tomball
04.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Floor Associate
Marshalls
Cypress
06.2018 - 04.2019
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Hostess
Wolfies 290
Cypress
02.2018 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Education
GED -
04.2019
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Training and development background
- Employee scheduling
- Budget control
- Strategic planning skill
- Sales techniques
Additional Information
For any concerns in unemployment periods, please feel free to ask the applicant of reason being so.
References
References available upon request.
Timeline
Assistant General Manager
JiffyLube
02.2023 - 10.2023
Hostess
A'bouzy Wine House
12.2021 - 05.2022
Server/ Bartender
Bombshells 249
04.2019 - 10.2019
Floor Associate
Marshalls
06.2018 - 04.2019
Hostess
Wolfies 290
02.2018 - 05.2018
GED -
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