Alysse Evans
Frisco,TX
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
2
2
years of professional experience
Work History
Consumer Deposits Representative
Bank Of America
09.2021 - Current
- Answers inbound calls and emails from customers regarding product and service concerns.
- Assists customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educates customers about available services, products and bank resources.
- Processes various transactions with accuracy and according to bank standards and legal requirements.
- Investigates disputes and handles suspected fraud with diligence and attention to detail.
- Monitors transactions for compliance with regulations and identified supervisor of discrepancies.
- Executes wire transfers, stop payments and account transfers.
- Cross-sell credit cards, loans and other bank products.
Education
Independence High School
Frisco, TX05.2021
Skills
- Financial Transactions
- Effective Customer Communication
- Balance Transfers
- Account Services
- Fraud Monitoring
- Microsoft Office Expertise (All Programs)
- Desktop Support
- Typing speed of 60 WPM
- Clerical Support
- Problem-Solving Ability
- Active Listening
Timeline
Consumer Deposits Representative
Bank Of America
09.2021 - Current
Independence High School