Alyssia Roberts
Colorado Springs,CO
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
UCHealth Orthopedics
11.2021 - Current
- Providing extraordinary care in a leadership position in the trauma orthopedic clinic, to include opening and closing provider/staff templates.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Collaborated with interdisciplinary teams in developing individualized treatment plans that addressed each patient''s unique needs while optimizing outcomes.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 50+ patients per day.
Caregiver/QMAP
Bonaventure of Castle Rock
04.2020 - 09.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
CNA
Center at Cordera
11.2019 - 04.2020
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
Bachelor’s Degree - Healthcare Administration
PIMA Medical Institute
Colorado Springs, Colorado12.2024
Associates Degree - Applied Science Healthcare Administration
PIMA Medical Institute
Colorado Springs, Colorado01.2023
Certification - Registered Medical Assistant
PIMA Medical Institute
Colorado Springs, Colorado09.2021
Certification - Certified Nursing Assistant
Pikes Peak Community College
Colorado Springs, Colorado12.2017
Skills
HIPAA Compliance
Clinical Leadership
Insurance Verification and Billing
Patient education and counseling
Staff Oversight
Performance Improvement
Professionalism and Ethics
Inventory and supply management
Scheduling and Appointment Management
Certification
- MA III, 06/01/23
- Patient Experience Committee, 07/01/22
- Registered Medical Assistant, 09/01/21
- BLS CPR Certification, 03/01/23
- QMAP Certification, 08/01/20
- CNA Certification, 12/01/17
Timeline
Lead Medical Assistant
UCHealth Orthopedics
11.2021 - Current
Caregiver/QMAP
Bonaventure of Castle Rock
04.2020 - 09.2020
CNA
Center at Cordera
11.2019 - 04.2020
Bachelor’s Degree - Healthcare Administration
PIMA Medical Institute
Associates Degree - Applied Science Healthcare Administration
PIMA Medical Institute
Certification - Registered Medical Assistant
PIMA Medical Institute
Certification - Certified Nursing Assistant
Pikes Peak Community College
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