Alyvia Leifheit
Hockessin,DE
Summary
Dynamic and dedicated professional with extensive experience in customer service at McGlynns Pub. Proven ability to enhance guest satisfaction through effective conflict resolution and strong multitasking skills. Recognized for optimizing table assignments and training new staff, ensuring a welcoming atmosphere and efficient operations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
McGlynns Pub
08.2023 - 02.2026
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing table assignments for efficiency.
- Handled guest inquiries and complaints, enhancing customer satisfaction.
- Monitored dining area for cleanliness and readiness before guest arrivals.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sanford Aftercare
Sanford School District
09.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sanford Summer Camp
Stanford School District
06.2022 - 09.2022
- Excellent communication skills.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
St. Marks Highschool
2501 Pike Creek Rd, Wilmington, DE 19808 05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Table bussing
- Reservation handling
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess
McGlynns Pub
08.2023 - 02.2026
Sanford Aftercare
Sanford School District
09.2022 - 06.2023
Sanford Summer Camp
Stanford School District
06.2022 - 09.2022
High School Diploma -
St. Marks Highschool