Summary
Overview
Work History
Skills
References
Assessments
Timeline
Generic

Alyza Perkins-Zabrucky

Fairplay,MD

Summary

Dynamic customer service professional with extensive experience at Fix&Go, LLC, excelling in complaint resolution and service planning. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Adept at managing service requests and optimizing technician assignments, ensuring seamless operations and improved service quality.

Overview

4
4
years of professional experience

Work History

Dispatcher/Customer Service

Fix&Go, LLC
Hagerstown, MD
08.2024 - Current
  • Utilized dispatch software to coordinate service requests and streamline technician assignments.
  • Handled customer complaints regarding service issues or delays to maintain quality standards.
  • Documented all service calls and technician activities for comprehensive reporting.
  • Conferred with customers by telephone or in person to provide information about parts, services, and estimates.
  • Proficient in the following computer programs: ShopMonkey, Quickbooks, Microsoft Word.
  • Managed incoming service requests via phone and online platforms effectively.
  • Communicating with outside vendors to source parts for estimates and service calls.

Waitress

Brother's Pizza
Greencastle, PA
10.2021 - 06.2025
  • Stocked server areas with supplies before, during, and after shifts.
  • I greeted customers, answered questions, and recommended specials and items that they would be interested in to improve sales.
  • Addressed concerns and complaints quickly to improve service, and escalated more advanced issues to management for resolution.
  • Managed cash register, processed payments, and handled customer transactions accurately.

Cashier/Sales Associate

DICK'S Sporting Goods
Hagerstown, MD
02.2024 - 08.2024
  • Greeted customers, answered questions and recommend specials and items that they would be interested in to improve sales
  • Addressed problems quickly and appropriately

Skills

  • Restaurant experience
  • Organizational skills
  • Customer service
  • Cash handling
  • Sales
  • Call management
  • Complaint resolution
  • Driver communication
  • Service planning

References

References available upon request.

Assessments

  • Administrative assistant/receptionist — Proficient January 2024 Using basic scheduling and organizational skills in an office setting Full results: Proficient
  • Retail customer service — Proficient June 2022 Responding to customer situations in a retail setting Full results: Proficient
  • Work style: Reliability — Proficient January 2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Building relationships for childcare providers — Proficient January 2024 Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Dispatcher/Customer Service

Fix&Go, LLC
08.2024 - Current

Cashier/Sales Associate

DICK'S Sporting Goods
02.2024 - 08.2024

Waitress

Brother's Pizza
10.2021 - 06.2025

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Alyza Perkins-Zabrucky