Amadeus Wilson
Winston-Salem,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am a fast learner And very well adapted to computers.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jersey Mikes
Winston-Salem, NC
02.2020 - Current
- Provided professional responses to customer inquiries and addressed their complaints effectively.
- Identified opportunities for operational improvements and communicated them to management.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Implemented company policies consistently across all shifts.
- Handled cash register transactions accurately while providing excellent customer service.
- Reviewed daily sales reports and monitored financial performance metrics.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Reinforced rules to promote superior employee performance.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2022
Associate of Science -
Forsyth Technical Community College
Winston-salem, NCSkills
- Conflict Resolution
- Guest service
- Technical knowledge
- Work Delegation
- Decision-making capabilities
- Employee Training
- Customer service focus
- Complaint resolution
- POS System Operation
- Flexible Schedule
- Cash Handling
- Sales and Upselling
Affiliations
- Video game enjoyer
Languages
English
Professional
References
References available upon request.
Timeline
Shift Lead
Jersey Mikes
02.2020 - Current
High School Diploma -
East Forsyth High School
Associate of Science -
Forsyth Technical Community College