Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amairany Godinez

Long Beach,CA

Summary

Dynamic professional with extensive experience in operations management and customer service at Dunkin Donuts. Proven track record in team leadership and staff development, enhancing employee satisfaction and operational efficiency. Skilled in budget management and relationship building, driving organizational growth and fostering a positive work environment.

Overview

12
12
years of professional experience

Work History

Sales Associate

Charlotte Russe
09.2013 - 10.2016
  • Mentored junior staff members, contributing to their professional growth within the company substantially.
  • Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
  • Organized office operations and procedures.
  • Enhanced customer satisfaction through effective communication and prompt resolution of issues.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.

Branch Operations Coordinator

Wells Fargo
08.2023 - Current
  • Mentored junior staff members, contributing to their professional growth within the company substantially.
  • Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
  • Organized office operations and procedures.
  • Enhanced customer satisfaction through effective communication and prompt resolution of issues.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.

General Manager

Dunkin Dounts
10.2016 - 08.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Fashion Design

Long Beach City College
Long Beach

High School Diploma -

Millikan High School
Long Beach
06.2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Operations management
  • Shift scheduling
  • Staff development

Languages

Spanish
Native or Bilingual

Timeline

Branch Operations Coordinator

Wells Fargo
08.2023 - Current

General Manager

Dunkin Dounts
10.2016 - 08.2021

Sales Associate

Charlotte Russe
09.2013 - 10.2016

Fashion Design

Long Beach City College

High School Diploma -

Millikan High School