Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amaiya Thompson

Springs,FL

Summary

With over a decade of experience across banking, technical support, brokerage services, and fraud analysis, I bring a well-rounded financial services background and a strong track record of adaptability, analytical thinking, and customer-centered support. I'm excited to bring this experience to a forward-thinking company where I can grow long-term, deepen my expertise, and continue building skills in a meaningful way.

My career began in banking and client support, where I learned to navigate fast-paced environments and build strong client relationships. At a brokerage firm specializing in IRAs and retirement funds, I gained deep knowledge of investment products and regulatory requirements. Most recently, as a credit card fraud analyst, I’ve developed a keen eye for detail, data analysis, and risk mitigation—skills that I know are critical for roles that demand trust, precision, and problem-solving.

I’m looking for an opportunity where I can apply this diverse experience while continuing to learn and evolve. A company that values long-term contributions, encourages professional development, and rewards results is where I see myself thriving. I’m particularly drawn to organizations that are focused on innovation, integrity, and a strong team culture.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

ClearOne Advantage
09.2015 - 01.2019
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts. Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions. Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.

Fraud Analyst

Bank of America
01.2019 - 09.2022
  • Responsible for observing various customer transactions to flag or identify suspicious activity. Assist customers within a high-volume call center environment under strenuous situations. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support.

Brokerage Specialist

T. Rowe Price
10.2022 - 11.2023
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans. Offered sound financial recommendations to promote financial security, moving clients to take action. Established strong and positive working relationships within organization to contribute to team success. Guided customers toward upward credit mobility through good financial choices. Consulted with customers to discuss market information. Analyze market trends and provide timely recommendations to clients on investment opportunities. Analyze market trends and economic indicators to identify investment opportunities for clients.

Flight Attendant

Avelo Airlines
11.2023 - 06.2025
  • Ensure the safety and security of passengers throughout the flight, including responding to emergencies and providing first aid if necessary. Ensure the safety and security of all passengers and crew aboard the aircraft, including thorough knowledge of emergency procedures and protocols. Provide exceptional customer service by attending to passengers' needs and ensuring their comfort throughout the flight.

Education

Associate's degree - Technical Business Administration

Baltimore City Community College
Baltimore, MD
01.2021

Skills

  • Aviation
  • Emergency procedure
  • Safety procedures
  • Problem management
  • Communication skills
  • Customer support
  • Team management
  • Professionalism
  • Flexibility
  • Adaptability
  • Interpersonal Skills
  • Customer relations
  • Empathy

Certification

Series 7 license

Timeline

Flight Attendant

Avelo Airlines
11.2023 - 06.2025

Brokerage Specialist

T. Rowe Price
10.2022 - 11.2023

Fraud Analyst

Bank of America
01.2019 - 09.2022

Technical Support Specialist

ClearOne Advantage
09.2015 - 01.2019

Associate's degree - Technical Business Administration

Baltimore City Community College
Amaiya Thompson