AMAJAE CLARK
Washington,US
Summary
With a team-oriented mentality, highly organized, proactive, and punctual. Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional. Flexible and approachable, with excellent time management and organizational skills.
Overview
12
12
years of professional experience
Work History
Supervisor
AMC Theatres
Oxon Hill, MD
10.2022 - 04.2026
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated scheduling for staff, optimizing coverage during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory levels, conducting regular audits to reduce waste.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management on initiatives to elevate guest experience and engagement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Merchandise Associate
T.J. Maxx
Washington, DC, US
04.2019 - 09.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed end caps and aisle displays to draw attention to products and promote current promotions.
- Created eye-catching and unique visual displays to pique customer interest and increase sales.
- Updated pricing and signage to complete product displays and educate customers.
- Rotated manufacturer products as needed.
- Checked the quality of the merchandise and set up a proper display area on the floor.
- Put together promotional displays, such as quarter- and full-size point-of-sale displays.
- Merchandised new stock in order to attract customers, grab their attention, and increase sales.
- Taught employees how to coordinate clothing racks and related displays in order to increase the effectiveness of promotions.
- Customer questions about store merchandise, department information, and pricing were answered by me.
- All customers were greeted, served, and thanked.
- Designed eye-catching displays to promote products.
- Delivered merchandise to the sales floor and restocked shelves, racks, and bins in a visually appealing and well-organized manner.
- Finished seasonal windows, dressed mannequins, and set up in-store displays to highlight available merchandise.
- Updated the signage and price tags to reflect current sales.
Retail Merchandise Associate
T.J. Maxx
Washington, DC, US
09.2014 - 08.2016
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Provided product and service information to customers.
- Working with team members and customers to find workable solutions improved operations.
- Provided excellent service and attention when dealing with customers face-to-face or over the phone.
- Developed a reputation for punctuality and hard work.
Education
Business Administration
Penn State Schuylkill
Schuylkill Haven, PAHigh School - undefined
Friendship Collegiate School
Washington, DC01.2012
Skills
- Team management
- Team building
- Problem resolution
- Inventory management
- Customer service
- Organization
Timeline
Supervisor
AMC Theatres
10.2022 - 04.2026
Merchandise Associate
T.J. Maxx
04.2019 - 09.2021
Retail Merchandise Associate
T.J. Maxx
09.2014 - 08.2016
Business Administration
Penn State Schuylkill
High School - undefined
Friendship Collegiate School