Amalia Pacheco
Lehigh Acres,FL
Summary
Dynamic and detail-oriented professional with experience in customer service at Hotel Inn. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in front office management and team collaboration, consistently delivering exceptional service while maintaining a welcoming environment. Committed to fostering positive experiences and resolving issues promptly.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hotel Inn
Santa Fe, NM
10.2024 - 12.2024
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
- Operated hotel reservation system to process bookings, cancellations, and modifications accurately.
- Coordinated communication between guests and various hotel departments to enhance service delivery.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to create welcoming environment for guests.
- Assisted in managing inventory of office supplies and printed materials for front desk operations.
- Trained new reception staff on hotel policies, procedures, and use of reservation systems effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server
Keystone Place at Beachwalk
Fort Myers, FL
03.2024 - 07.2024
- Provided exceptional customer service, ensuring satisfaction and fostering positive dining experiences.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Assisted with menu knowledge, offering recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
OGP Personal Shopper
Walmart
Fort Myers, FL
06.2023 - 01.2024
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
- Operated hotel reservation system to process bookings, cancellations, and modifications accurately.
- Coordinated communication between guests and various hotel departments to enhance service delivery.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front desk area to create welcoming environment for guests.
- Assisted in managing inventory of office supplies and printed materials for front desk operations.
- Trained new reception staff on hotel policies, procedures, and use of reservation systems effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
No Degree - Medical Assistant
ABM University
Lehigh Acres, FLLehigh Senior High School
Lehigh Acres, FL05.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Skilled in software
- Multitasking and organization
- Client communication
- Front office management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Hotel Inn
10.2024 - 12.2024
Server
Keystone Place at Beachwalk
03.2024 - 07.2024
OGP Personal Shopper
Walmart
06.2023 - 01.2024
No Degree - Medical Assistant
ABM University
Lehigh Senior High School