ANGEL MALLETTE
Portland,OR
Summary
I am a 32 year old Texas native. I have 3 years of experience in the pet care and pet hospitality industry and over 5 in the customer service industry. At my current clinic I am the lead CSR. I’ve successfully written several SOPs and streamlined the entire front desk admin system. I am the OSHA representative, specialist scheduler for Echocardiograms and ultrasounds and international/domestic health certificate coordinator. I believe my ability to thrive in a fast paced work environment while maintaining excellent work quality would be a valuable asset to your company. I hope to be given the opportunity to bring the same level of dedication, drive and care to your company as I’ve displayed in past years.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead CSR
Bethany Family Pet Clinic
06.2022 - Current
- Scheduled patients for exams and screenings
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Recorded patient and insurance payments, maintaining accurate financial records
- Comforted patients by anticipating anxieties and answering questions
- Maintained correspondence files to facilitate office operations
- Responded to emergencies, helping patients in distress and identifying support resources
- Used basic knowledge of medical terminology in daily office tasks
- Greeted patients immediately upon arrival, providing excellent customer service
- Scanned and documented new patient information in electronic health records for registration purposes
- Followed infection control procedures to prevent germs
- Answered telephones and directed calls to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and xrays, based on physician orders.
The pet resort on Main
03.2021 - Current
- Make and confirm reservations
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check out process
- Transmit and receive messages, using telephones or telephone switchboards
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Date-stamp, sort, and rack incoming mail and messages
- Greet pets and their owners when they arrive at our resort for lodging, grooming, daycare and training services
- Delegate instructions to assist in pet grooming and lodging to ensure all services are completed for each reservation and meet client and company standards
- Work directly with local veterinary offices and adoption agencies to ensure immunizations and medical history are up to date for each client
- Notate medication and determine daily feeding instructions
- Handling pets with various levels of need and temperament; Geriatric and or special needs pets
- Provide one on one care to pets by ensuring their comfort and safety at all times.
Education
High School Diploma -
Memorial high school
06.2009
Skills
- Complaint Handling
- Data Management
- Customer Success Management
- Report Generation
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
- Data Entry
References
Brecka Tieken, General Manager, (361) 570-7387, GM@petresortonmain.com
Certification
Fear Free Certified
Timeline
Lead CSR
Bethany Family Pet Clinic
06.2022 - Current
The pet resort on Main
03.2021 - Current
High School Diploma -
Memorial high school