Amanda
Justice,IL
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Sugar Factory American Brasserie
Rosemont, Illinois
04.2021 - 03.2026
- Managed daily restaurant operations and staff scheduling for optimal efficiency.
- Trained and mentored new team members on service standards and protocols.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Implemented quality control measures to maintain food safety and presentation standards.
- Developed and maintained positive relationships with guests to enhance dining experience.
- Coordinated special events and promotions to increase customer engagement and sales.
- Handled customer inquiries and resolved complaints with professionalism and care.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Surgical Dental Assistant
Lincoln park dental specialist
Chicago, Illinois
12.2020 - 07.2025
- Assisted in surgical procedures by preparing instruments and maintaining sterile environments.
- Managed patient records and ensured accurate documentation of dental treatments.
- Educated patients on post-operative care and proper oral hygiene practices.
- Collaborated with the dental team to streamline patient flow during procedures.
- Operated dental radiography equipment for diagnostic imaging as required.
- Prepared treatment rooms by sterilizing instruments and organizing supplies efficiently.
- Monitored patient comfort levels during procedures, addressing concerns promptly.
- Implemented infection control protocols to maintain a safe clinical environment.
- Assisted dentist with completing procedures.
- Conducted regular inventory checks of supplies needed for surgery.
- Administered nitrous oxide sedation to help relieve anxiety during treatment.
- Set up instruments and equipment for surgical procedures according to established protocols.
- Prepared patient for surgery by taking medical history, recording vital signs, and administering local anesthetic.
- Collaborated with other members of healthcare team in order to provide quality care for patients undergoing surgery.
- Performed routine laboratory tasks including impressions, x-rays, and charting of teeth.
- Greeted patients warmly upon arrival at office and provided them with comfort items like blankets or pillows.
- Educated patients on proper brushing and flossing techniques before or after surgeries.
- Maintained sterilization techniques to ensure a safe environment for both staff and patients.
- Followed infection control protocol when handling contaminated items according to OSHA guidelines.
- Compounded medications prescribed by the dentist for use during dental procedures.
Restaurant Manager
Einstein Bagels
Chicago, Illinois
07.2016 - 05.2021
- Managed daily restaurant operations and staff scheduling for optimal efficiency.
- Trained and mentored new team members on service standards and protocols.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Implemented quality control measures to maintain food safety and presentation standards.
- Developed and maintained positive relationships with guests to enhance dining experience.
- Coordinated special events and promotions to increase customer engagement and sales.
- Handled customer inquiries and resolved complaints with professionalism and care.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
Argo Community High School
Summit , ILSkills
- Staff management
- Inventory control
- Customer service
- Event planning
Timeline
Restaurant Manager
Sugar Factory American Brasserie
04.2021 - 03.2026
Surgical Dental Assistant
Lincoln park dental specialist
12.2020 - 07.2025
Restaurant Manager
Einstein Bagels
07.2016 - 05.2021
Argo Community High School