Amanda Alvarado
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Seeking to aquire and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Cleaning Supervisor
Hector Rivera Construction
01.2016 - Current
- Provided cleaning services for residential, commercial and industrial construction sites based on customer needs and requirements including daily or weekly clearing either during or after a project.
- Consistently met deadlines for project completions, leading to increased customer satisfaction ratings and repeat business opportunities.
- Preserved the integrity of newly installed fixtures, flooring, cabinetry by using specialized products designed specifically for delicate surfaces during cleanings process.
- Maintained safety standards by following proper protocols and utilizing appropriate personal protective equipment during clean-up tasks.
- Ensured client satisfaction by providing exceptional attention to detail while cleaning new construction sites.
- Promoted a positive working environment by maintaining open lines of communication with team members and site managers.
- Conducted quality control of materials used in construction.
- Contributed to the success of construction projects by efficiently removing debris and preparing spaces for final inspection.
- Exceeded client expectations by consistently delivering exceptional results in the final presentation of newly constructed spaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Strengthened team collaboration with clear communication regarding expectations for cleanliness and organization during various stages of project progress.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Helped created business pages on social media that provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints helping the business grow by 50%.
- Boosted sales revenue by 50% through the implementation of innovative promotional strategies and events.
Customer Service Sales Representative
Alorica
10.2014 - 04.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience by 20% and exceed team goals through effective client satisfaction rates.
- Efficiently handled an average of 120 calls per day with a 92% satisfaction rate.
Cashier Team Lead
WingStop
05.2014 - 11.2014
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed payments of cash, debit a credit. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting while providing exceptional customer service
- Welcomed customers and helped determine their needs
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted counter staff in preparing and packing ready orders and distributing to customers.
- Restocked and organized merchandise in front as well as provided beverage cups and condiments to customer increasing convenience
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals to help boost sales by at least 15%.
- Participated in regular performance reviews with management to identify areas of growth opportunity.
- Learned duties for various positions and provided backup at key times.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
Whataburger
06.2012 - 02.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation, navigation and cash handling.
Education
Bachelor Of Business Administration And Management - Finance, Accounting And Marketing
Independence University
Salt Lake City, UTSkills
- Goal-Oriented
- Customer Complaint Resolution
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Persuasion techniques in Upselling
- Excellent and Effective Communication
- Conflict Resolution and Rapport Building
Timeline
Cleaning Supervisor
Hector Rivera Construction
01.2016 - Current
Customer Service Sales Representative
Alorica
10.2014 - 04.2015
Cashier Team Lead
WingStop
05.2014 - 11.2014
Cashier
Whataburger
06.2012 - 02.2013
Bachelor Of Business Administration And Management - Finance, Accounting And Marketing
Independence University
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