Amanda Amos
Chicago,IL
Summary
A compassionate and driven individual with unfailing work ethic and a passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Desk Clerk
University Of Chicago
01.2022 - Current
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for students.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Greeted visitors and students upon arrival, offered assistance, and answered questions to build rapport and retention.
- Filled any opening shifts when needed.
- Collaborated with team members to handle students requirements from check-in through check-out.
Gate Service Agent
Total Airport Services Inc.
03.2018 - 08.2020
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
Cashier
Jewels Osco
05.2013 - 12.2019
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts -
Malcolm X College
Chicago, IL05.2023
Skills
- Problem-solving skills
- Cash Handling
- Team player
- Customer Service
- Telephone management
- Mail handling
- Student Assistance
- Incident Reporting
- Strong Work Ethic
- Airline Reservation Systems
- Active Listening
Timeline
Desk Clerk
University Of Chicago
01.2022 - Current
Gate Service Agent
Total Airport Services Inc.
03.2018 - 08.2020
Cashier
Jewels Osco
05.2013 - 12.2019
Associate of Arts -
Malcolm X College