Amanda Anderson
Summary
With a proven track record at Amazon, I excel in operations management and problem-solving, enhancing productivity and quality assurance. Skilled in transaction processing and adept at mentoring, I've significantly improved staff development and customer satisfaction, showcasing a strong blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon
03.2023 - Current
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Mentored new hires and provided new hire orientation, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Manages on average, 60,000 packages nightly while leading a team of 100 associates.
Video Repair Representative
Charter Communications, Spectrum
04.2022 - 03.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Parts Specialist
Ao Smith Water Right
11.2021 - 04.2022
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Monitoring Specialist
Stanley Security
12.2019 - 10.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage alarms.
- Responded quickly to emergency situations, for both residential as well as commercial properties, to assess and deflect issues.
- Averaged approximately 400 inbound phone calls per week.
City Carrier Assistant
United States Postal Service, USPS
01.2019 - 11.2019
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Claims Associate
State Farm Insurance
08.2017 - 12.2018
- Delivered a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Universal Associate
Umpqua Bank
07.2015 - 07.2017
- Accepted and accurately processed financial transactions of approximately 1000 a month.
- Maintained responsibility of cash drawer with proper balancing procedures.
- Opened and processed all types of deposit and consumer loan accounts.
- Serviced customer accounts with any troubleshooting needed. Trained in creating loan documents for loan signings.
- Assisted in clerical duties to maintain compliance in all aspects of the bank. Clerical duties included assisting in internal audits and preparing the bank for audits.
- Weekend supervisor that was responsible for opening and closing bank location and balancing of vault.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05.2020
Associate of Arts - Business Management
South Puget Sound Community College
Olympia, WA09.2018
Skills
- Operations Management
- Compliance, banking laws and regulations
- Payroll System Experience
- Night and safe deposit procedures
- Quality assurance controls
- Internal audits
- Insurance policy coverage knowledge
- Transaction processing and cash handling
- Human Resource Functions
- Problem-Solving
- Learning Styles
Timeline
Area Manager
Amazon
03.2023 - Current
Video Repair Representative
Charter Communications, Spectrum
04.2022 - 03.2023
Parts Specialist
Ao Smith Water Right
11.2021 - 04.2022
Monitoring Specialist
Stanley Security
12.2019 - 10.2021
City Carrier Assistant
United States Postal Service, USPS
01.2019 - 11.2019
Claims Associate
State Farm Insurance
08.2017 - 12.2018
Universal Associate
Umpqua Bank
07.2015 - 07.2017
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Business Management
South Puget Sound Community College