Amanda Arnett
Seminole
Summary
Dynamic retail leader with a proven track record at PetSmart, excelling in customer service and conflict resolution. Skilled in payroll administration and inventory management, I enhance team performance and drive customer satisfaction. Recognized for effectively training new hires and maintaining budget compliance while ensuring a safe environment for pets and staff.
Overview
19
19
years of professional experience
Work History
Assistant Store Leader
PetSmart Charities
St. Petersburg
10.2021 - Current
- Deals with customer complaints and rectifying any issues that may arise.
- Evaluates employee performance regularly and provides feedback to enhance productivity levels.
- Assist customers with product selection based on their individual needs.
- Preform scheduling of employees and maintaining low labor expenses.
- Conduct all supply orders for the store and salon, all while maintaining the budget.
- Perform weekly stock counts to maintain accurate inventory levels.
- Supervise work of cashiers, training new team members and monitoring performance.
- Ensure payroll is completed when store leader is away and input punch edits daily.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Interviewed and hired qualified employees.
- Stock and work truck to ensure customers will have the products available.
- Make reservations in the salon, help bath dogs when needed.
- Ensure pets in our care are safe and healthy, taking immediate action with a sick or injured pet, transporting to the vet as needed.
- Completing daily and monthly walks to ensure policies and safety practices are being followed.
Customer Engagement Leader
PetSmart Charities
St. Petersburg
11.2018 - 10.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw entire pet care department.
- Assisted in all opening and closing procedures.
Lead With Keys
Perkins Restaurant & Bakery
Seminole
05.2006 - 11.2018
- Directed and supervised staff performance.
- Counted and balanced registers.
- Handled customer inquiries and complaints with professionalism and patience.
Education
Nursing LPN - Nursing
Pinellas Technical College
05-2011
High School Diploma -
Osceola High School
Seminole, FL05-2006
Skills
- New hire training
- Payroll administration
- Inventory management
- Supply ordering
- Employee scheduling
- Performance evaluation
- Conflict resolution
- Team building
- Time management
- Health and safety
- Task delegation
- Loss prevention
- Customer service
- Budget management
- Cash management
- Problem-solving
Accomplishments
- 2022 Circle of Excellence
- 2024 Leader of the pack award
Timeline
Assistant Store Leader
PetSmart Charities
10.2021 - Current
Customer Engagement Leader
PetSmart Charities
11.2018 - 10.2021
Lead With Keys
Perkins Restaurant & Bakery
05.2006 - 11.2018
Nursing LPN - Nursing
Pinellas Technical College
High School Diploma -
Osceola High School