Amanda Baker

• Oversaw daily operations in high-volume food and beverage environment.
• Managed staff scheduling and trained team members on service standards.
• Coordinated inventory management and ensured stock levels met demand.
• Analyzed financial data to identify trends in sales performance and profitability.
• Prepared reports on employee performance evaluations, attendance records and disciplinary actions taken when necessary.
• Worked closely with the union and really understanding the union contract so our employees had clarification on how we would run our gaming floor's. Being knowledgeable with the collective bargaining agreement helped run our department efficiently and effectively.
• Had sit downs with vendors to discuss and focus on the business's current beverage program, product performance and help build a mutually beneficial relationship with our vendors.

• Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Led pre-shift huddles with staff to start team on the right foot to expertly handle guests beverage needs.
• Over saw work of bartenders,beverage servers and bar porters.
• Enacted progressive disciplinary measures for staff,managed work zones and oversaw opening and closing duties.
• Inventory at the end of every month for all areas in beverage.
• Improving employees existing competencies and skills and developing newer ones to support the organization's goals.

• Increased production efficiency by implementing time-saving techniques and optimizing workflow.
• Adhered to all safety protocols, minimizing workplace accidents and ensuring a safe working environment for all employees.
• I ran a wire line at the mentor plant.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

My Everyday tasks include providing Efficient customer service. I perform , a variety of roles from unloading truck to stocking all the shelves in the store making sure the next manager to come in is set up for the rest of the day ,and maintain a clean environment for my customers to shop in , I also have to make sure my employees are staying on task for our very fast pace environment.