Amanda Barnett
Bronx,NY
Summary
Proven customer service expert from Finish Line and Pet Smart, adept in cash handling and conflict resolution, enhanced customer satisfaction through efficient transactions and personalized service. Demonstrated reliability and exceptional time management, significantly improving guest experiences and fostering repeat business. Skilled in team collaboration and adapting to new technologies, contributing to sales targets and store environment.
Overview
1
1
year of professional experience
Work History
Cashier
Finish Line
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
Guest Experience Associate
Petco Animal Supplies Stores Inc.
04.2021 - 10.2021
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
- Enhanced guest satisfaction by providing personalized assistance and addressing their concerns promptly.
- Greeted guests upon arrival by providing warm welcome.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Stocked and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Displayed exceptional time management skills by juggling multiple pet care assignments simultaneously, ensuring each animal received the highest level of attention and care.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
Education
Certified Medical Assistant - Nursing/Medical Assistant
South Bronx Job Corps
11-2025
High School Diploma -
New Dorp High School
06-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Conflict resolution
- Cash register operation
- Written and verbal communication
Timeline
Cashier
Finish Line
05.2022 - 08.2022
Guest Experience Associate
Petco Animal Supplies Stores Inc.
04.2021 - 10.2021
Certified Medical Assistant - Nursing/Medical Assistant
South Bronx Job Corps
High School Diploma -
New Dorp High School