Dedicated pharmacy technician skilled in insurance billing, medication therapy management, and employee training. Committed to high-quality patient care and optimizing workflows to enhance service delivery.
Work History
Pharmacy Technician
2 Years 7 Months
Durham Regional Hospital | 01.2024 - Current
Aided pharmacists in medication preparation and precise dispensing.
Process orders using pharmacy software with proficiency.
Deliver outstanding customer service by resolving patient inquiries promptly. Handling calls and responded to customer and provider inquiries. Addressing customer issues by assisting with orders and system navigation. Providing exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Calculate dosages and prepare accurate prescription labels.
Count and label prescriptions with accurate details.
Maintained a tidy and compliant workspace.
Helped train new staff and students in standard procedures.
Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Reduce medication errors by diligently cross-checking medications against patients'' profiles before dispensing
Facilitated submission of prior authorizations in pharmacy to ensure medications are billed under appropriate insurance plans.
Assist in maintaining a clean and organized work environment, ensuring compliance with safety regulations
Delivery Driver
4 Years 1 Month
DDI | 07.2022 - Current
Operated delivery vehicles in compliance with safety regulations and company policies.
Managed timely and accurate deliveries, ensuring customer satisfaction through effective communication.
Conducted vehicle inspections to maintain operational readiness and prevent breakdowns.
Navigated routes efficiently using GPS systems to optimize delivery times.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Pharmacy Technician
9 Months
Actalent | 03.2023 - 12.2023
Assisted pharmacists in preparing and dispensing medications accurately.
Processed prescription orders using pharmacy management software efficiently.
Provided exceptional customer service, addressing patient inquiries and concerns promptly.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Package Handler
2 Months
FedEx | 01.2023 - 03.2023
Assisted in loading shipments, ensuring accuracy in package handling.
Maintained cleanliness and organization of work areas to promote safety standards.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting
Used hand-held scanners and physical logs to accurately track item movements.
Proved successful working within tight deadlines and a fast-paced environment.
Removed jams and unblocked conveyor system to maintain flow of goods.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Delivery Driver
2 Months
Logistics of Carolinas | 11.2022 - 01.2023
Achieved timely package deliveries by navigating efficient delivery routes.
Enhanced safety compliance by operating delivery vehicles according to regulations and policies.
Reduced damage risk by inspecting packages prior to loading and delivery.
Streamlined communication with dispatch to confirm schedules and quickly resolve issues.
Executed safe vehicle operations in crowded areas, maintaining a record free of traffic violations.
Cultivated a positive environment while managing high customer interactions.
Secured cargo effectively during loading to prevent damage in transit.
Adapted to scheduling needs by working required hours and volunteering for holiday shifts.
Updated dispatchers on any changes to routes and delivery schedules
Pharmacy Technician
4 Years 9 Months
Tarheel Drug | 08.2017 - 05.2022
Processed prescription orders using pharmacy management software efficiently.
Collaborated with healthcare professionals to resolve prescription-related issues promptly.
Increased overall pharmacy productivity by ordering, restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information
Maintained clean and organized work environment, adhering to health and safety standards.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Assisted in management of prescription deliveries, improving patient
Managed opening and closing duties for
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Implement the medication packs in the pharmacy
Pharmacy Technician
2 Years 10 Months
PharmaCare Services | 10.2014 - 08.2017
Delivered high efficiency in processing prescription orders through proficient use of pharmacy management software.
Maintained precise records by organizing and labeling medications accurately.
Enhanced sterile compounding processes for IV administration by assisting pharmacists with aseptic techniques.
Ensured patient safety by accurately preparing and dispensing medications with pharmacist oversight.
Clarified prescription details with healthcare professionals, ensuring high accuracy and reliability.
Maintained rigorous quality control through routine checks of pharmaceutical inventory.
Pharmacy Technician
12 Years 5 Months
CVS Pharmacy | 03.2005 - 08.2017
Administered medications with precision, supporting compliance with safety and regulatory standards.
Monitored inventory levels to avoid shortages and maintain an efficient medication supply chain.
Responded to incoming calls, addressing inquiries from customers and healthcare providers.
Organized and cataloged medication to maintain accurate inventory records.
Improved pharmacy efficiency by aiding pharmacists with medication dispensing, labeling, and packaging tasks.
Calculated dosages, processed prescriptions, and prepared labels with high accuracy.
Resolved customer inquiries in person or by phone, providing support with order placement and system navigation.
Supported training of new team members on standard operating procedures to uphold consistent service quality.
Collected payments from customers, including co-payments and full payments.
Executed opening and closing tasks for pharmacy operations.
Served as lead technician and inventory specialist.