Amanda Barrientos
Los Angeles,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
University of California, Los Angeles
01.2024 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
Security Supervisor
University of California Los Angeles
07.2022 - 01.2024
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
Security Officer
University of California, Los Angeles
11.2015 - 07.2022
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Chart patient information on EPIC - Care connect.
Security Officer
Dignity Health California Hospital
01.2019 - 11.2020
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Supervisor
PSC: Professional Security Consultants
09.2014 - 11.2015
- Observe and report
- Protect property and personnel by patrolling the premises
- Monitor entrances through surveillance and verifying documentation.
Supervisor
Toys R Us
03.2013 - 06.2014
- Maintaining the store clean and kid friendly
- Provide the essential tools for customer satisfaction
- Motivate co-workers to achieve sales.
Manager
Yogurtland
10.2011 - 07.2013
- Maintaining the product and store fresh and clean
- Provide the essential tools for customer satisfaction
- Motivate co-workers to achieve excellence in sales and customer service.
Education
No Degree - Child Development
East Los Angeles City College
Los Angeles, CA07.2024
No Degree - Sociology
Cal-State Northridge
Northridge, CA07.2024
High School Diploma -
Miguel Contreras Learning Complex
06.2010
Skills
- Highly effective communication
- Stress Tolerance
- Teamwork and Collaboration
- Radio Communications
- Incident Reporting
- Goal-Oriented
- Staff Management
References
- Vernon Goodwin, 424-259-9104, Director of Security UCLA Health, Eight Years
- Alfonso Sanchez, 424-946-5716, Assistant Manager of Operations, UCLA Health, Ten years
- Joseph Lee, 949)533-0962, Boss/ Owner of Yogurtland, Seven Years
- Erik Aguilar, 213) 271-7255, Former Supervisor, Fifteen Years
Certification
- Guard Card
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Public Safety Dispatcher
University of California, Los Angeles
01.2024 - Current
Security Supervisor
University of California Los Angeles
07.2022 - 01.2024
Security Officer
Dignity Health California Hospital
01.2019 - 11.2020
Security Officer
University of California, Los Angeles
11.2015 - 07.2022
Security Supervisor
PSC: Professional Security Consultants
09.2014 - 11.2015
Supervisor
Toys R Us
03.2013 - 06.2014
Manager
Yogurtland
10.2011 - 07.2013
No Degree - Child Development
East Los Angeles City College
No Degree - Sociology
Cal-State Northridge
High School Diploma -
Miguel Contreras Learning Complex