Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Women in Wireless
Generic

Amanda Benson

Collierville,TN

Summary

Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Yankee Candle
04.2023 - Current
  • Supported daily operations by coordinating team schedules and task assignments.
  • Assisted in inventory management through tracking stock levels and ordering supplies.
  • Contributed to customer service initiatives by addressing client inquiries and resolving issues.

Customer Service Support Coordinator

Verizon Wireless
02.2018 - 07.2023
  • Strengthened communication skills through de-escalating complex customer concerns
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Contributed to the retention of clients by providing employees with the resources and support necessary to excel in their roles.
  • Top 5% performer for employee support surveys and customer escalation prevention.

Customer Support Representative

Verizon Wireless
05.2016 - 02.2018
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate assistance.
  • Led initiatives to identify trends in customer concerns, driving proactive solutions.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Top 10% performer in the company in call handling speed, customer satisfaction, and customer retention.

Education

Bachelor of Arts - English

Murray State University
Murray, KY
05-2014

Skills

  • Customer relations
  • Team leadership
  • Decision-making
  • Operations management

Accomplishments

  • selected due to high performance to participate in as a mentee in a professional development program
  • received mentorship from corporate executives in networking, professional development and career advancement


Timeline

Assistant Manager

Yankee Candle
04.2023 - Current

Customer Service Support Coordinator

Verizon Wireless
02.2018 - 07.2023

Customer Support Representative

Verizon Wireless
05.2016 - 02.2018

Bachelor of Arts - English

Murray State University

Women in Wireless

  • Selected due to high performance to participate in as a mentee in a professional development program
  • Received mentorship from corporate executives in networking, professional development, and career advancement

Similar Profiles

CREATE PROFILE