Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Benton

Amanda Benton

Gallatin,TN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Server

Puckett's Restaurant
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Director of Nursing

Jubilee Hills Senior Living
05.2020 - 01.2024
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Facilitated continuing education and training programs to drive staff competency and professional development.

Assistant Director of Nursing

Millar Rich LLC
05.2014 - 12.2016
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
  • Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
  • Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.

Education

Bachelor of Science - Nursing

Mississippi State University
Starkville, MS
05.2003

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Hospitality service expertise
  • High-volume dining
  • Sales Techniques

Timeline

Server

Puckett's Restaurant
02.2024 - Current

Director of Nursing

Jubilee Hills Senior Living
05.2020 - 01.2024

Assistant Director of Nursing

Millar Rich LLC
05.2014 - 12.2016

Bachelor of Science - Nursing

Mississippi State University

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Amanda Benton