Amanda Bockman
Brandon,Florida
Summary
Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients.
Overview
13
13
years of professional experience
Work History
Delivery Driver
DoorDash/Shipt
2025.11 - Current
- Plan and adjust daily delivery routes to ensure timely arrival and customer satisfaction.
- Safely load and unload packages, ensuring that items are secure during transit.
- Communicate clearly with customers regarding estimated delivery times and any potential delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Hair Stylist
SportClips
2019.07 - 2023.05
- Educated customers on products to maximize benefits
- Processed payments, entering sales in register for prompt customer service
- Suggested treatments and styles to suit customer appearance and fashion choices
- Trimmed, cut, and shaped hair of 10-15 clients a day.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Medicaid/Medicare Specialist
Maximus Call Center
2020.09 - 2021.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change.
Property Manager/Preservation Processor
OBS Construction
2015.10 - 2019.10
- Performed photo observations to provide direction for all general contractor personnel
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions
- Offered technical assistance to service providers
- Reviewed and updated client correspondence files and scheduling database
- Directed the work of 7 independent contractors
- Compiled and accurately entered electronic data
- Resolved contractor issues in a clear, courteous and straightforward manner
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Shared Services- AP/AR
United Rentals
2013.10 - 2015.01
- Answered and responded to customer and credit reps queries and provided support
- Processed accounts receivable and accounts payable
- Coded and entered at least 500 invoices each day into the in-house accounting software
- Researched and resolved accounts payable/receivable discrepancies
- Processed customer credit card transactions
- Ran reports and accurately applied ACH and credit card payments to customer accounts
- Worked numerous email inboxes and acted or responded in a timely matter.
Education
Administrative Assistant -
Erwin Technical College
Tampa, FL05.2008
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Quick Learner
- Detail-orientated
Timeline
Delivery Driver
DoorDash/Shipt
2025.11 - Current
Medicaid/Medicare Specialist
Maximus Call Center
2020.09 - 2021.01
Hair Stylist
SportClips
2019.07 - 2023.05
Property Manager/Preservation Processor
OBS Construction
2015.10 - 2019.10
Shared Services- AP/AR
United Rentals
2013.10 - 2015.01
Administrative Assistant -
Erwin Technical College