Amanda Bowling
Indianapolis
Summary
Detail-oriented professional with extensive experience in managing front and back office operations. Recognized for implementing EHR systems and enhancing patient experiences through efficient care coordination.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Community Health Network
Indianapolis, IN
01.2019 - 06.2026
- Supervised front and back office operations, ensuring efficient patient flow and timely service delivery.
- Streamlined scheduling processes, enhancing appointment management and reducing patient wait times.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility for clinical staff.
- Trained and mentored junior medical assistants, fostering a culture of teamwork and professional development.
- Managed inventory of medical supplies, maintaining optimal stock levels for uninterrupted operations.
- Developed training materials for new staff on office procedures and EHR utilization, improving onboarding efficiency.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
St. Francis, McFarland Family Medicine
Indianapolis, IN
04.2018 - 12.2018
- Assisted with clinical procedures, providing support to physicians during examinations and treatments.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data management.
- Facilitated patient intake processes, ensuring accurate information collection and documentation.
- Administered patient care, including vital signs and medical histories, ensuring accurate documentation.
- Assisted healthcare providers with procedures, enhancing patient comfort and procedural efficiency.
Medical Assistant
Indiana Nephrology And Internal Medicine
Indianapolis, IN
11.2008 - 02.2018
- Trained new medical assistants on office procedures and EHR system utilization to ensure operational consistency.
- Collaborated with healthcare team members to optimize care delivery and enhance patient outcomes effectively.
- Developed patient follow-up procedures that improved appointment adherence rates among diverse populations.
- Implemented office protocols to improve workflow efficiency, reducing patient wait times significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Methodist/Clarian Arthritis Care Center
Indianapolis
04.2002 - 10.2008
- Assisted with patient intake, ensuring accurate data collection and efficient workflow.
- Ensured examination rooms were ready for patient use., maintaining cleanliness and readiness for patientst care.
- Prepared examination rooms, maintaining cleanliness and readiness for patien
- Assisted providers with procedures.
Medical Assistant
St Francis, Family Medicine
Indianapolis
11.2002 - 04.2004
- Administered vaccines and medications under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and medication usage, enhancing compliance and health outcomes.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Mentored junior staff in procedures and best practices, fostering a supportive learning environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Registered Medical Assistant - Healthcare
Ivy Tech
Indianapolis2018
Medical Assisting - Healthcare
Internation Business College
Indianapolis, IN 06-2002
Skills
- Immunization administration
- Vital signs measurement
- Direct patient care
- Patient care coordination
- Care coordination
- Scheduling appointments
- Front office management
- Medical office administration
- Patient communication
- Leadership development
- Patient-focused care
- Patient confidentiality
Accomplishments
During my time as lead Medical Assistant with Community Health Network, I received several Difference Maker awards, most recently for helping to save a mans finger which he had gotten jammed in the seat mechanism of his car. I served on the committee for policy improvement within family practice offices and other committees to promote positive change.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- RMA - Registered Medical Assistant
Timeline
Front and Back Office Lead Medical Assistant
Community Health Network
01.2019 - 06.2026
Medical Assistant
St. Francis, McFarland Family Medicine
04.2018 - 12.2018
Medical Assistant
Indiana Nephrology And Internal Medicine
11.2008 - 02.2018
Medical Assistant
St Francis, Family Medicine
11.2002 - 04.2004
Medical Assistant
Methodist/Clarian Arthritis Care Center
04.2002 - 10.2008
Registered Medical Assistant - Healthcare
Ivy Tech
Medical Assisting - Healthcare
Internation Business College