Amanda Brittany Voss
Collierville,TN
Summary
Professional seeking an opportunity to provide exceptional customer service, proven track record of exceeding customer expectations through communication, problem resolution and follow-up.
Overview
20
20
years of professional experience
Work History
Sales Associate
The Children’s Place
01.2017
- Company Overview: Collierville, TN
- Provide merchandising assistance to ensure professional displaying of items and price points, helped customers locate items in the store, hallmarked items, stocked merchandise, provided retail customer service needs including returns, checkouts, pricing and selecting of items.
Lead Care Assistant
Page Robbins
10.2018 - Current
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
Volunteer Administrative Associate
The Shepard Center
01.2014 - 01.2016
- Company Overview: (Non-profit organization), Charlotte NC
- Provided administrative duties to senior citizens, supporting with taxes, SHIPP services, travel, insurance programs and classes. Handled the logistics with delivering brochures to numerous churches. Performed receptionist duties of handling basic phone inquiries and related responsibilities. Assisted with coordinating luncheon for volunteers for the center. Provided office clerical administrative assistance through filing of appropriate documents, data entry and sortation of mail service as needed.
Certified Nurse Assistant
Graceland Care Center
01.2009 - 01.2010
- Company Overview: Oxford, MS
- Provided patient services through monitoring and reporting of vital signs. Worked closely with nurse with documentation of same. Handled admission administration as needed, documenting the reasons for admission, and acquiring appropriate information needed for the medical professionals to help distinguish the need of the patient. Monitored meals and ensured the residents were comfortable and all related needs addressed timely.
Sales Associate
T.J. Maxx
01.2006 - 01.2009
- Company Overview: Plymouth, MN
- Provide merchandising assistant to ensure professional displaying of items and price points, trained other associates as needed in various job requirements, stocked appropriate retail departments with replenishment products as needed, provided retail customers with customer service needs including returns, checkouts, pricing and selecting of items.
Education
Associate Degree - Applied Science
Central Piedmont Community College
Charlotte, NCNursing Assistant Registered - undefined
Summit Academy OIC
Minneapolis, MNCertificate - Computer Operational Fluency
Technological Fluency Institute
01.2014
Business Administration - undefined
Normandale Community College
Bloomington, MN01.2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
CUST
Customer service oriented, ability to interact with people of all ages and cultures, problem solver, personable, professional, with excellent communication skills.
Timeline
Lead Care Assistant
Page Robbins
10.2018 - Current
Sales Associate
The Children’s Place
01.2017
Volunteer Administrative Associate
The Shepard Center
01.2014 - 01.2016
Certified Nurse Assistant
Graceland Care Center
01.2009 - 01.2010
Sales Associate
T.J. Maxx
01.2006 - 01.2009
Associate Degree - Applied Science
Central Piedmont Community College
Nursing Assistant Registered - undefined
Summit Academy OIC
Certificate - Computer Operational Fluency
Technological Fluency Institute
Business Administration - undefined
Normandale Community College
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