Detail-oriented dispatcher with proven skills in customer service and decision-making. Proficient in schedule management and data entry, ensuring timely deliveries and effective communication with drivers and clients.
Overview
6
6
years of professional experience
Work History
Dispatcher
Coconut Logistics
05.2026 - Current
Assigned and distributed daily delivery routes to a fleet of drivers based on capacity, availability, and geographic zones.
Monitored real-time delivery progress and driver locations via GPS tracking and internal logistics software to maintain on-time delivery metrics
Communicated continuously with drivers, warehouse staff, and operations managers to troubleshoot routing obstacles, vehicle issues, or customer delivery requests
Implemented rapid backup and recovery plans for delayed routes or distressed drivers to minimize delivery failures
Maintained accurate daily delivery logs, incident reports, and performance tracking sheets for upper management.
Delivery Driver
Coconut Logistics
03.2025 - 06.2026
Navigated routes efficiently using GPS technology to optimize delivery schedules.
Operated delivery vehicle safely to ensure timely and accurate deliveries.
Communicated with customers regarding delivery status and resolved issues promptly.
Loaded and unloaded packages carefully, maintaining quality standards during transport.
Conducted routine vehicle inspections to ensure proper maintenance and safety compliance.
Assisted in training new drivers on company procedures and best practices for deliveries.
Live-In Caregiver
Community Homes and Hearts LLC
09.2023 - 02.2025
Coordinated medication schedules to promote adherence to prescribed treatments.
Implemented daily routines that promoted mental and physical wellness among clients.
Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
Established trust with clients and their families through effective communication, empathy, and professionalism.
Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
Plastics Operator
Trelleborg Sealing Solutions
09.2022 - 05.2023
Trained new operators on machine operation and safety protocols, fostering teamwork.
Implemented quality control measures, reducing defects in produced components.
Assisted in troubleshooting equipment issues, enhancing operational reliability.
Maintained accurate records of production metrics and inventory levels for management review.
Reviewed work orders regularly to understand project specifications accurately and consistently meet client requirements.
Managed inventory levels of raw materials, communicating needs to procurement team for timely replenishment.
Restaurant Manager
Dunkin' Donuts
01.2021 - 04.2022
Oversaw daily operations to ensure efficient service and customer satisfaction.
Trained and mentored staff to improve performance and operational standards.
Managed inventory levels, reducing waste through effective stock control practices.
Ensured compliance with health regulations, maintaining a safe work environment for all staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.