Amanda Campton
Plainfield,IN
Summary
Human Resources Benefits Coordinator with 5 years of experience in HR serving as main point of contact for employee benefits administration and human resources programs and processes. Maintains working knowledge of modern human resources management principles and practices to successfully administer employee benefits suite and wellness programs. Routinely analyzes confidential data, prepares reports and maintains accurate records, file systems and manuals while prioritizing multiple tasks to meet deadlines.
Overview
23
23
years of professional experience
Work History
Human Resources Benefits Coordinator
Travel Incorporated
04.2023 - Current
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Help create and optimize salary structures and bonus programs.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
Global Escalations Agent
Carnival Cruise Line
08.2022 - 04.2023
- Provided training to new team members on escalation procedures, enhancing their skills and overall team performance.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved complex customer issues by collaborating with cross-functional teams and implementing effective solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Acted as a liaison between customers and upper management, ensuring all parties were informed of relevant updates and progress made towards resolving issues.
- Established trust with customers by demonstrating empathy and understanding throughout the escalation process.
Administrative Office Manager
Hoosier Warriors Gym
08.2018 - 04.2023
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented policies and procedures and scaled for growth.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for employees.
Patient Support Representative
Eli Lilly
04.2001 - 10.2003
- Conducted regular audits of patient files to ensure accuracy and completeness, identifying areas for improvement and implementing corrective actions as needed.
- Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
- Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
- Supported physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
Education
Associate of Arts -
Indiana University Bloomington
Bloomington, IN05.2003
Skills
- Relationship Building
- Performance Appraisal
- New employee orientations
- HR software knowledge
- Regulatory monitoring
- Problem-Solving
- Human Resources Management
- Onboarding Processes
- Payroll Management
- Documentation And Reporting
- Conflict Resolution
- Customer Service
- Data Entry
- Workday
Timeline
Human Resources Benefits Coordinator
Travel Incorporated
04.2023 - Current
Global Escalations Agent
Carnival Cruise Line
08.2022 - 04.2023
Administrative Office Manager
Hoosier Warriors Gym
08.2018 - 04.2023
Patient Support Representative
Eli Lilly
04.2001 - 10.2003
Associate of Arts -
Indiana University Bloomington