Amanda Carroll
Shady Side,MD
Summary
Human Resources professional with extensive experience in team management and training within the healthcare setting. Proven ability to enhance operational efficiency and improve communication among staff, patients, and families, while maintaining compliance and quality standards.
Overview
21
21
years of professional experience
Work History
Billing Specialist
Annapolis Pediatrics
Annapolis, MD
08.2022 - Current
- Verified insurance eligibility and benefits for patients, ensuring accurate billing processes.
- Resolved billing discrepancies through effective communication with clients and internal teams.
- Assisted in training new billing staff on established procedures and best practices.
Annapolis Supervisor
Annapolis Pediatrics
Annapolis, maryland
05.2021 - 01.2022
- Directed and managed a team of 15 employees to ensure operational efficiency.
- Trained new staff on protocols and procedures for patient care and compliance.
- Facilitated communication among parents, staff, and healthcare providers to address concerns.
Front Office Supervisor
Annapolis Pediatrics
Annapolis, MD
11.2018 - 05.2021
- Mentored front office staff and new team members to foster excellent patient relations.
- Conducted employee and team performance evaluations through ongoing coaching and motivation.
- Collaborated with the Practice Manager to implement corrective actions to address performance issues.
Administrative Training Coordinator
Annapolis Pediatrics
Annapolis, MD
07.2018 - 11.2018
- Created training schedules and manuals for newly hired patient representative staff.
- Evaluated performance related to following protocols and provided training refreshers.
- Collaborated with practice managers to maintain training manuals and update them as necessary.
Lead Patient Representative
Annapolis Pediatrics
Annapolis, MD
05.2016 - 07.2018
- Managed patient accounts by accurately collecting and updating personal and financial information.
- Supported patients with inquiries during unscheduled visits, enhancing overall patient experience.
- Generated excuse notes and scanned documents into patient EMR, routing tasks to appropriate providers.
Referral Coordinator
Annapolis Pediatrics
Annapolis, MD
12.2014 - 05.2016
- Facilitated patient referrals to specialty offices and managed medical record faxing.
- Obtained precertification and benefits information from insurance companies for patient care.
- Maintained organized workspace while independently prioritizing workload effectively.
Medical Billing
Annapolis Pediatrics
Annapolis, MD
03.2010 - 12.2014
- Processed and verified accuracy of monthly patient statements.
- Resolved billing discrepancies with insurance carriers and patients.
- Demonstrated proficiency in electronic health record systems within pediatric practice.
Patient Representative
Annapolis Pediatrics
Annapolis, MD
09.2005 - 04.2010
- Greeted patients on arrival, ensuring a positive first impression.
- Answered and screened telephone calls in a professional manner.
- Assisted with inquiries from patients arriving without appointments.
Education
High School Diploma -
Southern Senior High School
Harwood, MD01-2002
Skills
Timeline
Billing Specialist
Annapolis Pediatrics
08.2022 - Current
Annapolis Supervisor
Annapolis Pediatrics
05.2021 - 01.2022
Front Office Supervisor
Annapolis Pediatrics
11.2018 - 05.2021
Administrative Training Coordinator
Annapolis Pediatrics
07.2018 - 11.2018
Lead Patient Representative
Annapolis Pediatrics
05.2016 - 07.2018
Referral Coordinator
Annapolis Pediatrics
12.2014 - 05.2016
Medical Billing
Annapolis Pediatrics
03.2010 - 12.2014
Patient Representative
Annapolis Pediatrics
09.2005 - 04.2010
High School Diploma -
Southern Senior High School