Brittany Stouffer
Martinsburg,WV
Summary
Diligent billing specialist with strong foundation in accounts receivable billing. Adept at streamlining billing processes to enhance accuracy and efficiency, leading to improved financial operations. Demonstrated expertise in resolving billing discrepancies and utilizing problem-solving skills and attention to detail to ensure timely and accurate invoicing.
Overview
17
17
years of professional experience
Work History
AR Billing Specialist
Frederick Primary Care Associates
07.2023 - Current
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Managed accounts receivable aging reports to ensure timely filing and minimize delinquencies.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Collaborated with cross-functional teams to resolve invoice discrepancies and enhance customer satisfaction.
Human Resources/Recruiter Specialist
Deepscribe
12.2021 - 06.2023
- Processed employee claims involving performance issues and harassment
- Implemented performance reviews and motivational strategies to elevate HR team results
- Motivated employees through special events and incentive programs
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Remote
Medical Insurance Coordinator/AR Billing Specialist
National Spine And Pain
08.2014 - 09.2021
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Responded to correspondence from insurance companies
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Completed human resource operational requirements by scheduling and assigning employees
- Verified insurance coverage and obtained pre-authorizations
- Expertly managed planning, scheduling and coordination of outpatient procedures
Manager
K-Mart Store
01.2015 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Established team priorities, maintained schedules and monitored performance.
Surgery Scheduler
Mid Maryland Musculoskeletal Institute
07.2009 - 08.2014
- Verified insurance coverage and obtained pre-authorizations
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Reviewed medical histories and current information to provide accurate information to surgeons
- Educated patients about surgeries and provided treatment plan documentation
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Carried out front office duties utilizing data entry skills in framework of medical database
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Education
High School Diploma -
Linganore High School
New Market, MD2006
Skills
- Staff training and development
- AR aging reports
- Problem-solving abilities
- Documentation and reporting
- Team leadership
- Project management
- Facility coordinating
- Training development
- New employee onboarding
- HIPAA compliance
- Accounts receivable management
Timeline
AR Billing Specialist
Frederick Primary Care Associates
07.2023 - Current
Human Resources/Recruiter Specialist
Deepscribe
12.2021 - 06.2023
Manager
K-Mart Store
01.2015 - 11.2019
Medical Insurance Coordinator/AR Billing Specialist
National Spine And Pain
08.2014 - 09.2021
Surgery Scheduler
Mid Maryland Musculoskeletal Institute
07.2009 - 08.2014
High School Diploma -
Linganore High School