Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Case

Winter Garden,FL

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

3
3
years of professional experience

Work History

Care Team Representative

Sedgwick CMS
Orlando, Florida
08.2025 - Current
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Case Manager

Morgan and Morgan
Orlando, FL
09.2024 - 08.2025
  • Initiated contact with outside parties regarding potential settlements or agreements.
  • Organized documents into an electronic filing system.
  • Reviewed case files to ensure accuracy of information.
  • Assisted attorneys in preparing legal documents and correspondence.
  • Created timelines for completion of tasks associated with each case.

Owner/Operator

Willas House of Wags
Winter Garden, FL
02.2023 - 04.2025
  • Discussed pricing options with customers to determine the best service package for their pet's needs.
  • Responded to customer inquiries in a timely manner via phone or email communication.
  • Provided advice on pet nutrition, behavior and general care.
  • Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
  • Participated in ongoing training courses to stay up-to-date on industry trends.
  • Ensured compliance with applicable laws and regulations related to business operations.

Front Desk Sales Associate

Crunch Fitness
Winter Garden, FL
05.2023 - 09.2024
  • Managed customer accounts using specialized software systems and updated member information as needed.
  • Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
  • Resolved complaints from customers in a timely manner by addressing their concerns directly and finding solutions quickly.
  • Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.

Education

Associate of Science - Diagnostic Medical Sonography

Virginia College of Birmingham
Birmingham, AL
03-2014

Associate of Science - Personal Training And Massage Therapy

Florida College of Natural Health
Maitland, FL
04-2004

Skills

  • Case documentation
  • Legal research
  • Client assessment
  • Settlement negotiation
  • Task management
  • Customer service
  • Record keeping
  • Appointment scheduling
  • Communication skills
  • Attention to detail

Timeline

Care Team Representative

Sedgwick CMS
08.2025 - Current

Case Manager

Morgan and Morgan
09.2024 - 08.2025

Front Desk Sales Associate

Crunch Fitness
05.2023 - 09.2024

Owner/Operator

Willas House of Wags
02.2023 - 04.2025

Associate of Science - Diagnostic Medical Sonography

Virginia College of Birmingham

Associate of Science - Personal Training And Massage Therapy

Florida College of Natural Health

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