Amanda Collins
Small Business Owner/Manager
East Greenbush,NY
Summary
Results-oriented small business owner with 14+ years of experience in inventory management, sales, orientation, data management, database management and offering administrative support. Proficient in providing customer assistance to promote service delivery. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales within multiple industries.
Overview
27
27
years of professional experience
Work History
Small Business Owner
Fancy Farmhouse Furniture
East Greenbush, NY
09.2016 - Current
- Manage client orders/complaints by providing prompt response to inquiries via
- Email/Phone on available stock and product, increasing customer satisfaction to 100%
- Monitor inventory by using Excel spreadsheets to manage available products in storage, preventing stock-outs
- Build quality handmade rustic farmhouse furniture using mixtures of locally sourced lumber and reclaimed wood for 500+ clients with a revenues stream on $50,000- $70,00 annually
- Handle door-to-door drop-offs by utilizing swift transportation companies to ensure 100% on-time deliveries
- Operating 2 locations (build site and Display front) in the community, achieving 15- 20% revenue growth each year
Administrative Assistant
Affinity Auto
Rensselaer, NY
10.2014 - 10.2019
- Resolved 500+ complaints promptly by researching and answering questions via email, telephone and in-person, achieving exceptional customer loyalty
- Designed detailed company websites to assist in social media advertising campaigns, boosting online demand by 70-80%
- Enabled organizational efficiency by creating wholesale accounts to assist in streamlining process orders, facilitating the company’s workflow process
- Utilized online appointment scheduler to help 200+ car owners purchase vehicle parts, accessories and raised sales 25-30
Massage Therapist
Unwind Massage Therapy
Albany, NY
09.2006 - 03.2015
- Delivered 10+ massages per day by performing Swedish techniques to improve blood circulation and reduce muscle tension, promoting wellness
- Mentored 100+ new massage therapists on proper massage methods by offering detailed verbal and written instructions, improving skills and abilities
- Administered therapeutic massages on 500+ clients by employing deep tissue, aromatherapy, sports techniques, alleviating injuries
- All book keeping that was operating on Microsoft Money
- Core Competencies
- Customer service, Organizational skills, Problem solving, Time management,
- Research, Communication skills, attention to detail, interpersonal skills, data entry, computer skills, scheduling and complete understanding of running a business.
Receptionist
2000 Auto
Rensselaer, NY
01.2008 - 11.2014
- Maintained customer databases by uploading accurate information, minimizing entry errors by 85%
- Administered client support by utilizing friendly approaches to aid buyers to quickly, acquire items in warehouses, generating $5,000+ in purchases monthly
- Organized travel arrangements by booking exquisite flights, hotels, rental cars, and entertainment, achieving seamless customer experiences
Education
Massage Therapy license in New York State -
Associates - Massage therapy
Bachelor’s - science, Human Development and Psychology
Skills
New business launch
Business management and development
Cost control and analysis
Business growth and retention
Human resources administration
Strategic planning
Scheduling
Business Development
Financial Management
Employee scheduling
Inventory management
Product development
Effective leader
Budget development
Timeline
Small Business Owner
Fancy Farmhouse Furniture
09.2016 - Current
Administrative Assistant
Affinity Auto
10.2014 - 10.2019
Receptionist
2000 Auto
01.2008 - 11.2014
Massage Therapist
Unwind Massage Therapy
09.2006 - 03.2015