Amanda Connors
Gloucester City,NJ
Summary
Adept at enhancing patient satisfaction and streamlining pharmacy operations, my tenure at Gastroenerology Consultants Of Sj honed my skills in prescription processing and problem-solving. Leveraging data entry proficiency and exceptional teamwork, I significantly reduced wait times and errors, ensuring privacy and high-quality customer service.
Overview
20
20
years of professional experience
Work History
Pharmacy Clerk
Gastroenerology Consultants Of Sj
Lumberton, NJ
05.2024 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
- Verified patient information to correctly dispense medications.
- Answered questions regarding medication instructions and usage.
Private Home Caregiver
Self-employeed
Runnemede, NJ
02.2018 - Current
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
- Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
- Promoted independence and wellness for clients through personalized daily living assistance and support.
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Maintained clean and organized living spaces for clients'' well-being and peace of mind.
- Facilitated effective communication between clients, family members, and healthcare providers to maintain continuity of care.
- Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.
Patient Care Technician - CCHT
DaVita
Willingboro, NJ
04.2010 - 08.2013
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Ensured a safe and clean environment for patients, conducting regular room checks and maintaining cleanliness standards.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Patient Care Technician - CCHT
Fresenius Medical Care NA
Princeton, NJ
09.2006 - 07.2013
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Performed diagnostic tests accurately, ensuring timely results for informed decision-making regarding treatment plans.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Medical Receptionist
Private Practice
Moorestown, NJ
07.2004 - 09.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Optimized appointment scheduling to maximize doctor availability.
Education
Practical Nurse - Practical Nursing
Burlington County Institute Of Technology
Medford, NJ06.2005
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.2002
Skills
Answering customer questions
- Patient confidentiality
- Verifying orders
- Data entry proficiency
- Records Updating
- Insurance Billing
- Prescription Processing
- Insurance Verification
- Data Entry
- Customer Service
- Insurance Claim Filing
- Document Faxing and Copying
- Problem-Solving
- Teamwork and Collaboration
Timeline
Pharmacy Clerk
Gastroenerology Consultants Of Sj
05.2024 - Current
Private Home Caregiver
Self-employeed
02.2018 - Current
Patient Care Technician - CCHT
DaVita
04.2010 - 08.2013
Patient Care Technician - CCHT
Fresenius Medical Care NA
09.2006 - 07.2013
Medical Receptionist
Private Practice
07.2004 - 09.2006
Practical Nurse - Practical Nursing
Burlington County Institute Of Technology
High School Diploma -
Rancocas Valley Regional High School