Amanda Craig
Chattanooga,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Chili's Restaurant
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Aubrey's
08.2022 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Team Member
Arby's
08.2020 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN05.2022
Skills
- Table Preparation
- Critical Thinking
- Complex Problem-Solving
- Hospitality Service Expertise
- Active Listening
- Monitoring
- Conflict and Complaint Resolution
- Smart Board Technology
- Group Assistance
Timeline
Server
Chili's Restaurant
05.2023 - Current
Hostess
Aubrey's
08.2022 - 05.2023
Team Member
Arby's
08.2020 - 01.2022
High School Diploma -
Sullivan East High School