Amanda Cruz
Florence,AL
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
7
7
years of professional experience
Work History
Operations Manager
JACK'S FAMILY RESTAURANTS INC.
Savannah , TN
05.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
Florence , AL
03.2018 - 12.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
Nwscc
Sheffield 01-2007
Some College (No Degree) - Business Administration And Management
Nwscc
Muscle Shoals, ALSkills
- Inventory Management
- Production
- Business Planning
- Marketing
- Customer Retention
- Customer Service
- P&L Management
- Continuous improvements
- Operations Management
- Budget Development and Management
- Budgeting and forecasting
- Management
- High-pressure environments
- Operational Efficiency
Timeline
Operations Manager
JACK'S FAMILY RESTAURANTS INC.
05.2022 - Current
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
03.2018 - 12.2021
GED -
Nwscc
Some College (No Degree) - Business Administration And Management
Nwscc