Amanda Curtis
Hopkinsville,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Appointment Scheduler
Clarksville Pediatric Dentistry
2024.04 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Went over treatment plans and took payments.
Emergency Department Registration Specialist
Vanderbilt Medical Center
2022.07 - 2024.04
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
Barista
Starbucks
2021.10 - 2022.08
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier/Greeter
Buffalo Wild Wings
2016.06 - 2021.10
- Follow proper phone etiquette when answering the phones
- Respond to and resolve customer complaints and concerns
- Take payments and manage cash drawer
- Correctly enter all orders into the POS system, as well as bag and manage takeout orders
Education
Bachelor of Science (B.S.) - Health and Human Performance
AUSTIN PEAY STATE UNIVERSITY
CLARKSVILLE, TN05.2020
Associate in Science (A.S.) - Liberal Arts
AUSTIN PEAY STATE UNIVERSITY
CLARKSVILLE, TN12.2019
High School Diploma -
CLARKSVILLE HIGH SCHOOL
CLARKSVILLE, TN05.2013
Skills
Professionalism and Etiquette
OSHA Regulations Knowledge
Office Administration Duties
Complex Problem-Solving
Proficient in Dentrix
Dental terminology knowledge
HIPAA Compliance Understanding
Team Collaboration
Patient Scheduling
Certification
Basic Life Support for Healthcare Providers (BLS), American Heart Association
Awards
Dean's List
Extracurricular Activities
Sigma Kappa (ΣΚ) Women's Volleyball Club Hispanic Cultural Center
Timeline
Front Desk Receptionist/Appointment Scheduler
Clarksville Pediatric Dentistry
2024.04 - Current
Emergency Department Registration Specialist
Vanderbilt Medical Center
2022.07 - 2024.04
Barista
Starbucks
2021.10 - 2022.08
Cashier/Greeter
Buffalo Wild Wings
2016.06 - 2021.10
Bachelor of Science (B.S.) - Health and Human Performance
AUSTIN PEAY STATE UNIVERSITY
Associate in Science (A.S.) - Liberal Arts
AUSTIN PEAY STATE UNIVERSITY
High School Diploma -
CLARKSVILLE HIGH SCHOOL
Basic Life Support for Healthcare Providers (BLS), American Heart Association
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