Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Janelle Mitchell
Georgetown,DE
Work Preference
Summary
Compassionate healthcare professional with hands on experience in both clinical and administrative functions including front desk operations, medical records, billing and phlebotomy. Skilled in patient care, coordinating medical documentation, multi line phone system, scheduling and financial processing while maintaining accuracy and confidentiality. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics. Reliable, organized, and poised to enhance patient satisfaction.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist/Medical Records/Appointment Scheduler
Pointe Primary CareCov
Lewes, DE
07.2024 - Current
- Manage patient check-in/check-out and appointment scheduling to maintaining office efficiency.
- Coordinate communication between patients and healthcare providers to ensure optimal service delivery.
- Retrieve outstanding balances, communicate with patients regarding amounts due, and process payments and copays accurately
- Coordinate timely request, retrieval, and secure transmission of medical records between providers, patients, and third parties
- Manage hight-volume inbound phone lines, addressing patient needs and inquires
Phlebotomist
LABCORP
02.2020 - 12.2023
- Registration and intake. Data and demographic entry. Venipuncture. Specimen collection. Swabs for DNA Samples. Fingerprints. Labeling/preparing specimen for transport and testing. Organizing/ maintaining office files. Assisting coworkers when needed. Supply ordering. Provided a pleasant experience for all.
Phlebotomist
ACCU REFERENCE MEDICAL LAB
05.2015 - 02.2020
- Specimen Collection. Venipuncture. Properly bandaged wound after blood draw. Upheld data security and compliance with HIPPA protocols.
Cashier
WALMART
09.2007 - 01.2009
- Cash reconciliation. Scanned and bagged items. Maintained knowledge of company products, sales and current promotions to assist customers as needed. Ensured a superb customer experience by addressing concerns, while demonstrating problem solving techniques on the spot.
Education
Certified Clinical Medical Assistant - CCMA, Phlebotomy, EKG
POLYTECH ADULT DIVISION
01-2015
High School Diploma - Clinical Lab, Medical Technology
WOODBRIDGE HIGH
06-2007
Skills
- Time management/ task prioritizing
- Computer skills
- Problem solving
- Oral and written communication
- Critical thinking
- Active listening
- Transferable skills
Timeline
Front Desk Receptionist/Medical Records/Appointment Scheduler
Pointe Primary CareCov
07.2024 - Current
Phlebotomist
LABCORP
02.2020 - 12.2023
Phlebotomist
ACCU REFERENCE MEDICAL LAB
05.2015 - 02.2020
Cashier
WALMART
09.2007 - 01.2009
High School Diploma - Clinical Lab, Medical Technology
WOODBRIDGE HIGH
Certified Clinical Medical Assistant - CCMA, Phlebotomy, EKG
POLYTECH ADULT DIVISION