AMANDA DEMENT
TriaVision
Hayden,AL
1
Language
1
Certification
3
years of professional experience
Dedicated Office Coordinator experienced in delivering exceptional service and support to visitors. Managed scheduling and office coordination while fostering positive relationships in fast-paced environments. Committed to taking on additional responsibilities to achieve team goals and ready to embrace new challenges for continued professional growth.
Work History
Patient Care Coordinator
2 Years- Welcomed and assisted patients throughout the check-in and check-out process for specialty eye care appointments.
- Coordinated front desk operations and optimized patient flow to enhance clinic experience.
- Served as a professional and compassionate point of contact for patients, families, providers, and clinical staff.
- Verified insurance eligibility and benefits, collected co-payments and balances, assisted with billing-related questions, confirming appointments, calling missed/no-show appointments, and calling for referrals, medical records and applying them to the patient's chart.
- Verified insurance eligibility and benefits, collected copayments and balances, assisted with billing-related questions, confirming appointments, calling missed/no-show appointments, and called for referrals, medical records and applying them to the patient's chart.
- Processed insurance and patient account information accurately while maintaining confidentiality.
- Acted as compassionate point of contact for patients, families, providers, and clinical staff, fostering positive interactions.
Receptionist/Customer Service Representative
1 Year 3 Months- Greeted visitors and provided them with assistance.
- Maintained office supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt.
- Scheduled appointments for clients, customers, and other visitors.
- Managed appointment scheduling to optimize client meeting times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Processed deposits and payments while coordinating billing arrangements.
- Engaged customers to understand needs, resolve issues, and provide product information.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Education
High School Diploma
Certified Phlebotomy Technician - Phlebotomy
Skills
Medical Office Experience
HIPAA compliance
Policy compliance
Technical Support
Data Entry
Data management
Problem-Solving and Conflict Resolution
Multitasking and Prioritization
Administrative Support
Verbal and Written Communication
Bookkeeping
Database management
Reliability and dedication
Reliability and dedication
Calm and effective under pressure
Medical record requests
Patient outreach and Follow-up
New hire training
Medical terminology
Critical thinking skills
Certification
Certified Phlebotomy Technician and Issue Date- 2023-04-20
Languages
English: Native
Timeline
Patient Care Coordinator
TriaVision
08.2024 - 08.2026Read More
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Shades Valley High School
High School Diploma
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Certified Phlebotomy Technician from Phlebotomy
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