Amanda DiCaro
Staten Island,NY
Summary
Accomplished Store Manager with a proven track record at Rite Aid, enhancing operational efficiency and customer satisfaction. Expert in team management and multitasking, I excel in problem-solving and store merchandising, significantly improving store performance. Skilled in training and mentoring, my leadership boosts employee productivity and fosters a results-driven environment. Comprehensive experience in directing all parts of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, staff, and payroll administration).
Overview
21
21
years of professional experience
Work History
Store Manager
Rite Aid
Staten Island, NY
06.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Hiring, training and developed employees of various positions throughout the store.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted District Regional Managers in implementing new company programs in other stores throughout the region.
- Training Store Manager for the region.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Rite Aid
Staten Island, NY
06.2007 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Optical Sales Associate
Accurate Eye Care
Freehold, NJ
02.2003 - 09.2007
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Streamlined daily operations by effectively coordinating tasks among team members during busy periods.
Education
Bachelor of Arts - Psychology
Hofstra University
Hempstead, NY05.2009
Skills
- Team Management
- Multitasking and Organization
- Problem-Solving
- Payroll & Scheduling
- Customer Service Management
- Training and mentoring
- Goals and performance
- Store Merchandising
Timeline
Store Manager
Rite Aid
06.2014 - Current
Assistant Manager
Rite Aid
06.2007 - 09.2014
Optical Sales Associate
Accurate Eye Care
02.2003 - 09.2007
Bachelor of Arts - Psychology
Hofstra University