AMANDA DIEHL
League City,TX
Summary
Diligent Desired Position with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Security Supervisor
GardaWorld Security
Houston, TX
09.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and alert emergency personnel as needed.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Security Supervisor
Allied Universal
Houston, TX
06.2023 - 09.2024
- Main Gate (SOC), Patrol, Badge incoming vehicles, Inspection of vehicles, Maked badges, Training new hires for SOC and Patrol, and Scheduling
Security Supervisor
Securitas
09.2019 - 05.2023
- Main Gate (SOC), Patrol, Badge incoming vehicles, Inspection of vehicles, Maked badges, Training new hires for SOC and Patrol, and Scheduling
Shift Lead
Chick-fil-A
04.2018 - 09.2019
- Training new hires, Drive thru trainer, Order taking, Hospitality, and Catering
Correctional Officer III
Texas Department of Criminal Justice
02.2017 - 04.2018
- Offender supervision, Paperwork on incidents, Guarding the perimeter, Gun control, Visitation, and Offender intake
Nanny
Self Employed
12.2015 - 02.2017
- Cared for the household’s children and Housekeeper
Assistant Manager
Corner Store
10.2014 - 12.2015
- Payroll, Scheduling, Ordering, Hiring, Training, and Stocking
Assistant Manager
Speedy Stop
08.2011 - 10.2014
- Payroll, Scheduling, Ordering, Hiring, Training, and Stocking
Tech Support Supervisor
Dish Network
04.2007 - 12.2010
- Payroll, Call de-escalation, Quality Control, and Appointment setting
Education
EMT BASIC COURSE - undefined
F.I.R.S.T. EMERGENCY AND RESCUE
12.2019
Diploma - undefined
DEER PARK HIGH SCHOOL
06.1999
Skills
- Call Center Experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Payroll
- Leadership Skills
- Team Management
- Scheduling
Timeline
Security Supervisor
GardaWorld Security
09.2024 - Current
Security Supervisor
Allied Universal
06.2023 - 09.2024
Security Supervisor
Securitas
09.2019 - 05.2023
Shift Lead
Chick-fil-A
04.2018 - 09.2019
Correctional Officer III
Texas Department of Criminal Justice
02.2017 - 04.2018
Nanny
Self Employed
12.2015 - 02.2017
Assistant Manager
Corner Store
10.2014 - 12.2015
Assistant Manager
Speedy Stop
08.2011 - 10.2014
Tech Support Supervisor
Dish Network
04.2007 - 12.2010
EMT BASIC COURSE - undefined
F.I.R.S.T. EMERGENCY AND RESCUE
Diploma - undefined
DEER PARK HIGH SCHOOL