Amanda Douglas
Summary
Results-driven professional seeking a position as an Office or Practice Manager within UPMC. Leverages a solid educational background and extensive experience, utilizing strong leadership skills to foster team collaboration and drive operational excellence. Committed to building long-term relationships with colleagues and staff, ensuring a positive and productive work environment. Eager to contribute to the organization's success while maximizing personal and team potential.
Overview
24
24
years of professional experience
Work History
Office Coordinator
UPMC Hamot Neurosurgery and Neurointervention
12.2023 - Current
- Day to day management of clerical staff, office schedule maintenance ensuring maximum utilization, manage providers schedules and templates, troubleshooting any in office issues with staff and/or patients, ePro ordering, Kronos management and approval, one on one check-ins with staff, peer interviewing, The First 6 Onboarding mentoring program, inputting and maintaining MedTrak, cover for my Practice Manger in her absence, and any additional support she may need. I've been selected as a Bridges template builder, Team Captain for Appointment Conversion Weekend and I’m a Legacy and Bridges Epic Superuser. My management also nominated me for the Leadership Development Cohort 2025.
Office Assistant
UPMC Hamot - Great Lakes Neurosurgery
07.2023 - 12.2023
- Checkout and patient scheduling for Neurosurgery and Pain Management, entering, reviewing and scheduling incoming referrals, answer phones and route telephone encounters and any other clerical tasks that may be required of me.
Referrals Specialist
Bon Secours Mercy Health - Howland, OH
Howland, OH
09.2019 - 07.2023
- Management of the office schedule for our plastic surgeon and physician assistant both simultaneously and independently, patient registration, insurance verification, surgery scheduling, obtaining prior authorization, processing incoming and outgoing referrals, preparation of cosmetic-self pay quotes, collection of payments, any other clerical duties that may be required of me.
Practice Manager and Surgical Coordinator
Mid Ohio Eye Care - Cortland, OH
Cortland, OH
05.2014 - 08.2019
- Oversee and manage three ophthalmic offices day to day functions, Calculate and process bi-weekly payroll, Billing/coding, Payment postings, Investigating denied claims for resubmission, Insurance verification, Obtain pre cert/pre auth/referrals, Manage patient accounts on a daily basis ensuring all accounts are settled in a timely manner, Scribe for the doctor during exams, Clinically assist during minor in-office surgical procedures, Perform visual field tests, Optic Coherence Tomography, IOL Master measurements, Field patient phone calls/answer questions, Consult and instruct patients in preparation for eye surgery.
Corporate Office Receptionist
Simco Management Corp. - Girard, OH
Girard, OH
04.2003 - 08.2011
- Answer/field nine incoming phone lines, Assist residents at the front desk by answering any leasing questions, Process all credit applications to include running credit/background checks, Make daily rent deposit, Maintain daily and monthly spreadsheets, Daily data entry of all rental payments, Basic office tasks such as filing, coping, ordering office supplies and other clerical duties.
Office Manager
Pappada Heating & Cooling - Niles, OH
Niles, OH
08.2001 - 04.2003
- Answer phones, Schedule jobs and dispatch drivers, Payroll, Accounts payable/receivable, Preparing and making daily deposits.
Education
Associates - Business Administration
Trumbull Business College
Warren, OH12.2002
Skills
- Office Management
- Customer Service
- Strong Leadership Skills
- Effective Communication
- Schedule Coordination
Timeline
Office Coordinator
UPMC Hamot Neurosurgery and Neurointervention
12.2023 - Current
Office Assistant
UPMC Hamot - Great Lakes Neurosurgery
07.2023 - 12.2023
Referrals Specialist
Bon Secours Mercy Health - Howland, OH
09.2019 - 07.2023
Practice Manager and Surgical Coordinator
Mid Ohio Eye Care - Cortland, OH
05.2014 - 08.2019
Corporate Office Receptionist
Simco Management Corp. - Girard, OH
04.2003 - 08.2011
Office Manager
Pappada Heating & Cooling - Niles, OH
08.2001 - 04.2003
Associates - Business Administration
Trumbull Business College