Amanda Douglas
Memphis,TN
Summary
Knowledgeable bartender known for wine, beer and cocktail expertise, delivering top-notch service in fast-paced environments. Strong relationship-building skills cultivated through engagement with regular patrons, leading to increased customer retention.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender/Server
Hog & Hominy
Memphis, TN
01.2022 - 05.2026
- Developed seasonal drink menus, incorporating local ingredients and trends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender/Server
Mellow Mushroom
Germantown, TN
10.2017 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Delivered exceptional customer service in fast-paced dining environment.
- Developed strong relationships with regular patrons to foster repeat business.
Education
Bachelor of Arts - Marketing & Psychology
University of Memphis
Memphis, TN12.2020
Skills
- ABC standards
- Wine and liquor expertise
- Hospitality and guest service
- Classic cocktails
- Teamwork and professionalism
- Relationship building
Certification
Tennessee ABC License
Timeline
Bartender/Server
Hog & Hominy
01.2022 - 05.2026
Bartender/Server
Mellow Mushroom
10.2017 - 01.2022
Bachelor of Arts - Marketing & Psychology
University of Memphis