Amanda Drollette
Plattsburgh,NY
Summary
Reliable store manager offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
6
6
years of professional experience
Work History
Manager
Cumberland Bay Market
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Beekmantown High School
West Chazy, NY06.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Sales Techniques
- Control of ordering and managing inventory
- Customer Service
- Computer Skills
- Hiring and Training
- Customer Relationship Management
- Professional and Courteous
Timeline
Manager
Cumberland Bay Market
04.2018 - Current
High School Diploma -
Beekmantown High School
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