Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
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Amanda Ehrlich

Houston,Texas

Summary

I’m an experienced customer service professional, adept at thriving in high-pressure environments. Skilled in prioritization and multitasking, with a proven ability to uphold strict company policies and security measures. Recognized for effectively managing cash transactions and delivering exceptional service to customers.

Demonstrate the ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Tech-savvy with hands-on experience in emerging technologies and passion for continuous improvement. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excel in adapting to fast-paced environments and technological advancements.

Overview

2
2
years of professional experience

Work History

Server

Star Cinema Grill
09.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Substitute Teacher

Pasadena ISD
02.2024 - Current
  • Managed classroom activities and maintained accurate records of student performance, demonstrating attention to detail and organization
  • Provided individualized instruction to support the needs of special education students, fostering academic progress
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Server

Studio Movie Grill
08.2023 - 02.2024
  • Recorded orders accurately on the register and point-of-scale system, ensuring financial records
  • Collaborated closely with team members to maintain operational efficiency and uphold company standards
  • Responded promptly and professionally to customer inquiries and issues, ensuring a positive dining experience
  • Built rapport with guests to enhance customer satisfaction and drive repeat business
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Science - Environmental Management

University of Houston - Clear Lake
2700 Bay Area Blvd, Houston, TX 77058
12-2027

Associate of Science - Biology

San Jacinto Community College
05-2025

Skills

  • Team collaboration and bonding
  • Verbal and written communication
  • Customer service
  • Group leadership
  • Complex Problem-solving
  • Office Administration
  • Microsoft Excel
  • Scheduling
  • Client Relations
  • Workflow Optimization
  • Group leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Took a Microsoft class in college.

Earned an Award of Excellence from the Dean of San Jacinto Community College.

Documented and resolved the issue of losing company (Star Cinema Grill) funds due to comps. which led to less comps. and more gross sales.

Specialized in substituting for Stats., Calc., and Algebra classes.

Achieved better student relationships and students grades through effectively helping with after school tutorials.

Timeline

Server

Star Cinema Grill
09.2024 - Current

Substitute Teacher

Pasadena ISD
02.2024 - Current

Server

Studio Movie Grill
08.2023 - 02.2024

Bachelor of Science - Environmental Management

University of Houston - Clear Lake

Associate of Science - Biology

San Jacinto Community College
Amanda Ehrlich