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Amanda Emmons
Florence,AZ
Work Preference
Summary
Results-driven professional with extensive experience at Radian, Inc. in mortgage document compliance and e-recording. Proven ability to enhance data accuracy and streamline workflows while delivering exceptional customer service. Adept at problem-solving and maintaining meticulous attention to detail, ensuring timely resolutions and minimizing delays in high-volume environments.
Overview
9
9
years of professional experience
Work History
Mortgage Recording Specialist
Radian, Inc.
Pittsburgh, PA
05.2020 - 01.2023
- Prepare, review, and submit mortgage documents (deeds of trust, mortgages, assignments, releases, and satisfactions) for county and state recording in accordance with jurisdictional requirements
- Verify accuracy of legal descriptions, notarizations, signatures, and document formatting prior to submission to prevent rejections and recording delays
- Maintain compliance with state-specific recording statutes, fees, and formatting standards
- Utilize e-recording platforms (e.g., Simplifile, CSC) and county recorder portals to submit and track documents electronically
- Tracked recording status across multiple counties/jurisdictions, following up on rejected or pending documents to ensure timely resolutions and minimize delays
- Update loan servicing systems and databases with recording confirmation numbers, book/page references, and instrument numbers
- Audited incoming and outgoing documents for completeness, ensuring attachment of all required exhibits, riders, and addenda to maintain compliance
- Manage high-volume document queues while maintaining accuracy and meeting daily/weekly production goals
- Identified and escalated recording errors or discrepancies, mitigating risk exposure and compliance violations through proactive measures
Sr. Associate Reimbursement Customer Service Rep
AdaptHealth Patient Care Solutions (formerly McKesson)
Moon Township, PA
10.2018 - 05.2020
- Obtained necessary information for payer reimbursement, facilitating timely payments for patients.
- Processed specialty account electronic orders, ensuring adherence to compliance guidelines.
- Researched information and processed patient supply orders in accordance with regulations.
- Managed inbound and outbound phone communications to assist customers effectively.
- Handled customer inquiries, effectively addressing concerns and providing timely solutions.
Sales Department/ Office Assistant
Classic Auto Supply Company, Inc.
Coshocton, OH
08.2015 - 07.2018
- Processed web-store orders and ensured timely fulfillment.
- Handled customer inquiries regarding merchandise orders and returns.
- Verified accuracy of merchandise orders against paperwork.
- Generated invoices and billed customers for purchases.
- Prepared orders for packing and created shipping labels.
- Contacted customers regarding order issues or backordered items.
- Assisted in organizing inventory and processing orders for automotive parts.
- Managed daily office operations and maintained a welcoming environment for clients.
- Coordinated interdepartmental communication to streamline workflow and enhance collaboration.
- Handled customer inquiries via phone and email, delivering exceptional service and resolving issues efficiently.
- Organized monthly accounts payable invoices and calculated payment schedules to maintain accurate financial records.
- Supported team members with administrative tasks to enhance productivity.
- Prepared materials for meetings and ensured all resources were available.
News Reporter/ Writer
WTNS Radio
Coshocton, OH
01.2014 - 01.2015
- Researched current events to deliver accurate and timely news updates.
- Conducted interviews with community members and public officials for comprehensive coverage.
- Wrote engaging scripts for live radio segments and recorded audio content.
- Edited audio clips to enhance clarity and quality for broadcast.
- Cultivated relationships with local organizations to source timely news information.
- Collaborated with producers to plan and execute daily news segments efficiently.
- Attended press conferences and engaged key figures to obtain essential story information.
- Delivered news updates live on air, meticulously following program outlines.
Education
Interior Design/ Interior Architecture
HARRINGTON COLLEGE OF DESIGN
Chicago, IL01-2006
Advanced Esthetician License -
DAVID PRESSLEY SCHOOL OF COSMETOLOGY
ROYAL OAK, MI01-2002
English, Math, History, and Sciences, Theatre Major and Interior Design Minor
ADRIAN COLLEGE
ADRIAN, MI01-2000
Skills
- E-recording proficiency E-recording proficiency, customer service, and strong multi-recording systems ability Excellent communication skills Dedicated and hardworking Self-Document auditingDocument complianceData accuracy
- Data verification
- Legal compliance
- Workflow coordination
- Order fulfillment
- Invoice management
- Customer relationship management
- Customer service
- Attention to detail
- Problem solving
- Time management
- Strong multitasking and prioritizing ability
- Organization and planning
- Collaboration and teamwork
- Effective communication
- Conflict resolution
- Detail-oriented, quick learner, goal-driven, with ability to see the big picture
- Dedicated and hardworking
- Self-starter
- Microphone technique
- Digital audio workstation proficiency
- Document compliance
Timeline
Mortgage Recording Specialist
Radian, Inc.
05.2020 - 01.2023
Sr. Associate Reimbursement Customer Service Rep
AdaptHealth Patient Care Solutions (formerly McKesson)
10.2018 - 05.2020
Sales Department/ Office Assistant
Classic Auto Supply Company, Inc.
08.2015 - 07.2018
News Reporter/ Writer
WTNS Radio
01.2014 - 01.2015
Interior Design/ Interior Architecture
HARRINGTON COLLEGE OF DESIGN
Advanced Esthetician License -
DAVID PRESSLEY SCHOOL OF COSMETOLOGY
English, Math, History, and Sciences, Theatre Major and Interior Design Minor
ADRIAN COLLEGE